Assoc Patient Access Rep - Resource Team - As Needed

Community Health Network Inc.; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Health Network is seeking a Patient Service Representative for the Float Pool in Indianapolis. This full-time position will engage with patients to provide administrative support, check-ins, and payment collection while ensuring excellent customer service standards. Candidates should possess strong communication skills and have some experience in healthcare or customer service roles.

Benefits

Flexible scheduling

Team-oriented work environment

Qualifications

• Knowledge of medical terminology preferred.
• Minimum one year healthcare experience or two years in a customer service role.
• Experience with electronic medical records preferred.

Responsibilities

• Check in patients and collect payments.
• Answer phones, take messages, and schedule appointments.
• Verify insurance eligibility and maintain patient confidentiality.

Skills

Listening Skills

Communication Skills

Multi-tasking

Attention to Detail

Organization Skills

Teamwork

Education

High school diploma or GED equivalent

Job description

Assoc Patient Access Rep - Resource Team - As Needed

Castleton
Indianapolis, IN 46250
United States

Shift: Day Job

Hours: Mon-Fri, hours vary, no weekends, evenings, or holidays. 5 days/week

Region: North, Anderson, Kokomo

Position: Patient Service Representative – Float Pool
Full-time day shift position
Indianapolis, Indiana

This Patient Service Representative position is for Anderson/North Float Pool. Employees will have one primary region, including one of the following: North, East, West, South, Anderson, or Kokomo.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” remains at the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It involves engaging in volunteer opportunities and benefits initiatives. It also means ensuring our dedicated caregivers can learn and grow to better serve our patients. Above all, it’s about delivering exceptional care, simply and effectively — and we couldn’t do it without you.

Make a Difference

• The Patient Service Representative works with providers and clinical staff to address patients' administrative needs.
• This role is essential in providing the 'Patient’s First' service and treatment as soon as they arrive.
• Main responsibilities include checking in patients, collecting payments, answering phones, taking messages, scheduling appointments, and verifying insurance eligibility.
• This position uses our electronic medical record system to verify/update patient information, post and balance payments.

Your Skills and Qualifications

• Knowledge of medical terminology preferred.
• Strong listening and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Multi-tasking, attention to detail, organization skills, and teamwork.
• Good written communication for accurate documentation.
• Ability to maintain confidentiality with good judgment.
• Proficient with computers, including Intranet, Internet, Excel, Word, email, and web-based applications.
• Minimum one year healthcare experience or two years in a customer service role.
• Experience with electronic medical records preferred.
• High school diploma or GED equivalent.

Additional Information

Must be willing to work at least three days per week, Monday to Friday. No evenings, weekends, or holidays required. Flexibility with start and stop times based on office schedule.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication, and collaboration. We value every team member as an integral part of the patient experience. We pride ourselves on not just having employees but Caregivers. Join us in making a difference in your community.

Community Physician Network Indianapolis Northside

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