Assoc IT Service Desk Analyst

Brevard County; Viera (FL); On-site; USD 33,000 - 36,000; Full time

Job summary

Brevard County Information Technology Department in Viera, FL seeks an experienced IT Service Desk Technician to join the permanent, full-time staff. You will provide user support on organization-supported applications and platforms, resolve desktop issues, and assist with hardware and software installations.

The role requires two years of college coursework in CS/IS and two years of relevant experience, plus a Florida driver's license. Work hours are Monday to Friday, 8:00 a.m.

Qualifications

• Two (2) years of college coursework in Computer Science, Information Systems, or closely related field.
• Two (2) years of experience in the fundamental operation of relevant software, hardware, and other equipment, and network connectivity, including related experience and training in troubleshooting and providing help desk customer service and support.
• Special REQUIREMENTS: Florida driver's license and ability to perform emergency duties as directed during disasters.

Responsibilities

• Provides experienced technical assistance and support related to computer systems, hardware, or software.
• Serves on the Information Technology Department's Service Desk team providing user support and customer service on organization-supported applications and platforms.
• Installs and troubleshoots personal computer hardware, peripherals, and software; advises users on corrective actions.

Skills

Customer service

Troubleshooting

Help desk

Education

Two years college coursework in Computer Science/Information Systems

Job description

Department

Information Technology Department

Organizational Unit

Information Systems

Position Type

Permanent

Full Time/Part Time

Full Time

CLOSE DATE

10/19/2026

Salary

$23.84 to $26.22 hourly. Actual salary negotiable based on experience and qualifications. Government Center/Viera. Work schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Performs experienced technical assistance and support related to computer systems, hardware, or software. Work involves serving as part of the Information Technology Department\'s Service Desk team providing user support and customer service on organization-supported computer applications and platforms, including building, maintaining, upgrading, and resolving reported desktop computing environment issues and/or requests. Work includes installing and troubleshooting personal computer hardware, peripherals, and software and advising users on appropriate corrective action to address potential issues. Work differs from that performed by an Information Systems Technician in the level of experience and education required along with a higher level of troubleshooting skills and the ability to coordinate with other functions within the IT Department and external offices in order to ensure continuity of effort.

REQUIREMENTS

Two (2) years [30 semester (45 quarter) hours = one (1) year] of college coursework at an accredited college or university in Computer Science, Information Systems, or a closely related field PLUS two (2) years of experience in the fundamental operation of relevant software, hardware, and other equipment, and network connectivity, including related experience and training in troubleshooting and providing help desk customer service and support. Additional qualifying experience may be substituted for the required education on a year for year basis. SPECIAL REQUIREMENTS: Must possess, or obtain prior to employment, a valid Florida driver\'s license and maintain said license during the term of employment. In the event of a hurricane, major storm, natural or man-made disaster that may threaten the area, the employee will be required to perform emergency duties as directed.

This position is not eligible for remote work.

PHYSICAL REQUIREMENTS CHECKLIST

With or without reasonable accommodations

PHYSICAL ACTIVITIES / TRAITS

1. The employee must be able to:

• LIFT:50 lbs. or more
• CARRY:50 lbs. or more
• PUSH:50 lbs. or more
• PULL:50 lbs. or more

In an eight hour day, the employee may have to:

• STAND:5 - 8 hours
• WALK:1 - 3 hours
• SIT:5 - 8 hours
• DRIVE:1 - 3 hours

The employee must repetitively perform:

• Fine manipulation (ex. writing, wiring); Simple grasping (ex. pen, screwdriver)

The employee must be able to:

• Balance; Bend; Crawl; Kneel; Reach; Stoop

The employee must have:

• Good speech; Color Perception; Good distant vision; Good hearing; Good near vision

Other necessary physical activities/traits

• N/A

WORKING CONDITIONS

1. Working conditionsthat will apply to the employee:

• Works Closely with Others; In or with dusty conditions; In or with noisy conditions; With electricity; Work alone; Work inside; Work outside

Other working conditions:

• N/A