Assistnat General Manager (Black Bear Diner)

LV Petroleum LLC; Pueblo (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

Black Bear Diner in Pueblo, CO is seeking an experienced Restaurant Manager to lead staff, ensure outstanding guest service, and manage daily operations in a fast-paced dining environment.

Responsibilities include training, scheduling, budgeting, and maintaining brand standards, with a focus on profitability and safety. This role requires adaptability and strong leadership in a dynamic team setting.

Qualifications

• 3–5 years of restaurant management experience, with at least 2 years in a supervisory role.
• Casual dining or full‑service restaurant background preferred.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proficient with POS systems, scheduling software, and MS Office.

Responsibilities

• Hire, train, and develop staff across all roles; manage scheduling and coverage.
• Provide ongoing training and mentorship to ensure performance standards.
• Maintain high guest service levels and respond to complaints professionally.
• Oversee daily operations to ensure food quality, timely service, and brand standards.
• Monitor health, safety, and sanitation compliance and manage inventory and costs.
• Lead marketing efforts locally and support corporate strategies.

Skills

Leadership

Communication

Multitasking

Financial management

Operational management

Education

High school diploma or equivalent

Hospitality/business degree a plus

Tools

POS systems

Scheduling software

Microsoft Office

Job description

Walk In Interviews Welcome: 1275 Drew Dix Pkwy Pueblo, CO 81008

1. Staff Management:

• Hire, train, and develop staff members, including servers, kitchen staff, and management.
• Provide ongoing training and mentorship to ensure all employees meet performance expectations.
• Manage staff scheduling and ensure adequate coverage for all shifts.
• Lead by example to create a positive, productive, and guest-focused work environment.
• Conduct performance evaluations and provide constructive feedback to staff.

2. Customer Service:

• Ensure guests receive exceptional service by maintaining high standards of customer interaction.
• Handle guest complaints and resolve issues in a professional and timely manner.
• Ensure that the restaurant atmosphere is welcoming and reflects the brand's values.
• Monitor dining area to ensure cleanliness and proper set-up.

3. Operational Management:

• Oversee daily operations of the diner, ensuring that food quality, presentation, and timing meet Black Bear Diner standards.
• Ensure adherence to health, safety, and sanitation regulations.
• Manage inventory levels, order supplies, and control costs to ensure profitability.
• Ensure proper opening and closing procedures are followed.

4. Financial Management:

• Manage the restaurant’s financial performance by controlling expenses, maximizing revenue, and ensuring profitability.
• Monitor daily sales, labor costs, and other operating expenses.
• Analyze profit and loss statements, and adjust operations to achieve financial targets.
• Implement and maintain cost-control measures in food and labor.

5. Marketing & Community Engagement:

• Promote the restaurant through local marketing efforts, social media, and community involvement.
• Monitor guest satisfaction surveys and reviews, making improvements as needed.
• Assist with implementing corporate marketing strategies at the local level.

6. Compliance:

• Ensure the restaurant complies with all local, state, and federal regulations, including those related to food safety and labor laws.
• Conduct regular audits to ensure compliance with company policies and industry regulations.

Qualifications:

• Experience:
  • 3-5 years of restaurant management experience, with at least 2 years in a supervisory or management role.
  • Previous experience in a casual dining or full-service restaurant environment is preferred.
• Skills:
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong understanding of financial and operational management.
  • Proficiency with point-of-sale (POS) systems, scheduling software, and Microsoft Office.
• Education:
  • High school diploma or equivalent; a college degree in hospitality or business management is a plus.
• Physical Requirements:
  • Ability to stand, walk, bend, and lift up to 50 pounds.
  • Ability to work in a high-energy, fast-paced environment.