Assistant General Manager (Black Bear Diner)

Lv petroleum; Colorado; On-site; USD 50,000 - 75,000; Full time

Job summary

Black Bear Diner in Pueblo, CO is seeking an experienced Restaurant Manager to oversee staff and daily operations, ensuring top-quality service and brand standards.

You will manage hiring, training, scheduling, and performance, while controlling costs and maximizing profitability. The role involves improving guest satisfaction, coordinating local marketing, and ensuring health and safety compliance in a fast-paced, high-energy setting.

Qualifications

• 3–5 years of restaurant management experience, with at least 2 years in a supervisory role.
• Casual dining/full-service background preferred.
• Strong leadership, communication, and financial acumen required.

Responsibilities

• Lead and develop staff, including hiring, training, and scheduling.
• Ensure exceptional guest service and manage guest feedback.
• Oversee daily operations, food quality, safety, and sanitation in line with brand standards.
• Monitor financials: expenses, revenue, and profitability; implement cost-control measures.
• Drive local marketing and community engagement initiatives.
• Ensure compliance with local, state, and federal regulations and conduct regular audits.

Skills

Leadership

Team building

Communication

Multitasking

Financial management

POS systems

Scheduling software

Microsoft Office

Education

High school diploma

Hospitality or business degree (plus)

Tools

POS systems

Scheduling software

Microsoft Office

Job description

Walk In Interviews Welcome: 1275 Drew Dix Pkwy Pueblo, CO 81008

1. Staff Management:

• Hire, train, and develop staff members, including servers, kitchen staff, and management.
• Provide ongoing training and mentorship to ensure all employees meet performance expectations.
• Manage staff scheduling and ensure adequate coverage for all shifts.
• Lead by example to create a positive, productive, and guest-focused work environment.
• Conduct performance evaluations and provide constructive feedback to staff.

2. Customer Service:

• Ensure guests receive exceptional service by maintaining high standards of customer interaction.
• Handle guest complaints and resolve issues in a professional and timely manner.
• Ensure that the restaurant atmosphere is welcoming and reflects the brand’s values.
• Monitor dining area to ensure cleanliness and proper set-up.

3. Operational Management:

• Oversee daily operations of the diner, ensuring that food quality, presentation, and timing meet Black Bear Diner standards.
• Ensure adherence to health, safety, and sanitation regulations.
• Manage inventory levels, order supplies, and control costs to ensure profitability.
• Ensure proper opening and closing procedures are followed.

4. Financial Management:

• Manage the restaurant’s financial performance by controlling expenses, maximizing revenue, and ensuring profitability.
• Monitor daily sales, labor costs, and other operating expenses.
• Analyze profit and loss statements, and adjust operations to achieve financial targets.
• Implement and maintain cost-control measures in food and labor.

5. Marketing & Community Engagement:

• Promote the restaurant through local marketing efforts, social media, and community involvement.
• Monitor guest satisfaction surveys and reviews, making improvements as needed.
• Assist with implementing corporate marketing strategies at the local level.

6. Compliance:

• Ensure the restaurant complies with all local, state, and federal regulations, including those related to food safety and labor laws.
• Conduct regular audits to ensure compliance with company policies and industry regulations.

Qualifications:

• Experience:
• 3-5 years of restaurant management experience, with at least 2 years in a supervisory or management role.
• Previous experience in a casual dining or full-service restaurant environment is preferred.
• Skills:
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong understanding of financial and operational management.
• Proficiency with point-of-sale (POS) systems, scheduling software, and Microsoft Office.
• Education:
• High school diploma or equivalent; a college degree in hospitality or business management is a plus.
• Physical Requirements:
• Ability to stand, walk, bend, and lift up to 50 pounds.
• Ability to work in a high-energy, fast-paced environment.