Assistive Technology Support Staff

Centerstone; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Training

Career mobility

Welcoming culture

Job summary

Centerstone in Springfield, MO is seeking an Assistive Technology Support Staff to monitor dashboards, respond to alerts, and document actions. This on-site role supports safety and independence for individuals with intellectual and developmental disabilities and aging-related needs.

The position requires a high school diploma or equivalent, strong communication, and computer skills, with preference for experience in similar settings. A driver’s license and background checks are required.

Qualifications

• High school diploma or equivalent.
• Experience with individuals with intellectual or developmental disabilities preferred.
• Good computer skills and accurate documentation and data entry.

Responsibilities

• Monitor assigned clients’ assistive technology dashboards to support safety and independence.
• Notify designated contacts by email, text, or phone when an issue occurs.
• Respond promptly to power failures, sensor malfunctions, and other urgent technology concerns.
• Review client assessments, Individualized Service Plans, and related files to stay informed of needs.
• Document client activity, notifications, and responses per Medicaid guidelines.
• Review daily logs and coordinate with Remote Support Staff to ensure complete documentation.
• Prepare monthly client summaries and distribute to SB40 coordinators by the 15th.
• Coordinate assessments, installations, and repairs with 2Gether Tech leadership.
• Support scheduling of required staff trainings.
• Perform data entry, filing, and ordering of office supplies.

Skills

Verbal communication

Written communication

Data entry

Computer skills

Documentation

Driver’s license

Education

High school diploma or equivalent

Job description

Assistive Technology Support Staff### Assistive Technology Support StaffApply: Springfield, MO: Full time: Posted Today: R - 26791**Job Description:****Job Title:** Assistive Technology Support Staff**Location:** Springfield, Missouri**Department:** 2Gether Tech**Employment Type:** Full-time.**Job Summary:**Join the compassionate, collaborative 2Gether Tech team as an Assistive Technology Support Staff member. In this on-site role, you will help promote the safety, independence, and well-being of individuals with intellectual and developmental disabilities and aging-related needs by monitoring assistive technology systems, responding to alerts, communicating with designated contacts, and maintaining accurate service documentation..**This position offers...*** **Employee Assistance Program** – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost* **Mileage Reimbursement** – Company paid for work functions requiring travel* **Employee Discounts** – Hotels, Theme Parks & Attractions, College Tuition* **Workplace Culture** - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce* **Additional Perks & Benefits** - Scroll down to bottom of this post to learn more.**Key Responsibilities:*** Monitor assigned clients’ assistive technology dashboards continually during scheduled service hours to support their safety and independence.* Follow each client’s established protocols and parameters, promptly notifying designated contacts by email, text, or phone when an issue occurs.* Respond immediately to power failures, sensor malfunctions, and other urgent technology concerns by communicating with all designated contacts.* Review client assessments, Individualized Service Plans, parameter sheets, and related files to remain informed of each person’s needs and support requirements.* Document client activity, notifications, and responses thoroughly and accurately in accordance with Medicaid documentation guidelines.* Review daily log sheets and collaborate with Remote Support Staff to correct errors and ensure documentation is complete.* Assist with preparing monthly client summaries and distributing them to the appropriate SB40 coordinators and providers by the 15th of each month.* Answer incoming phone calls and coordinate client assessments, installations, and repairs with 2Gether Tech leadership.* Support the scheduling of required training for 2Gether Tech staff.* Complete data entry, typing, copying, filing, and other assigned administrative tasks.* Order necessary office supplies and help maintain an organized, efficient office environment.* Report to the assigned work location on time and perform other duties as directed by leadership..**Education, Experience, and/or Credential Qualifications:*** High school diploma or equivalent.* Experience working with individuals with intellectual or developmental disabilities is preferred.* Basic knowledge of services and supports for individuals with intellectual or developmental disabilities is preferred..**Additional Qualifications:*** Demonstrated ability to interact and work effectively with clients, families, providers, colleagues, and other community partners.* Strong verbal and written communication skills, including the ability to collaborate, mediate, and reach appropriate compromises across multiple teams.* Good computer skills and the ability to complete detailed, accurate documentation and data entry.* Personal cell phone required.* Current driver’s license, acceptable driving record, and current automobile insurance required.* Successful completion of required criminal record, driving record, abuse and neglect, fingerprint, and other applicable background checks..**Physical Requirements**The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to use their hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and sit. Specific vision abilities include close vision and the ability to adjust focus..**Position Perks & Benefits:****Paid time off:** full-time employees receive an attractive time off package to balance your work and personal life**Employee benefits package:** full-time employees receive health, dental, vision, retirement, life, & more**Top-notch training:** initial, ongoing, comprehensive, and supportive**Career mobility:** advancement opportunities/promoting from within**Welcoming, warm, supportive:** a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness**Brightli is on a Mission:**A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Firefly is a Smoke and Tobacco Free Workplace.