Assisted Living Administrator

Fox Hill Village Partnership; Westwood (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Fox Hill Village Partnership in Westwood, MA, seeks an Assisted Living Administrator responsible for overseeing the quality of service and compliance in our Memory Care Unit.

The ideal candidate will have strong leadership skills, a Bachelor’s Degree, and 2 years of supervisory experience in a healthcare setting. This full-time role requires flexibility and the ability to work on-site during emergencies.

Join a passionate team making a difference in the lives of senior adults!

Qualifications

• 2 years working experience in a healthcare related field.
• 2 years’ experience working in a supervisory position.
• Knowledge of Massachusetts laws and regulations governing resident care.

Responsibilities

• Supervise CNAs and support team in daily operations.
• Evaluate operations for quality improvement.
• Engage with residents and staff regularly.

Skills

People skills

Customer service

Organizational skills

Quality improvement

Education

Bachelor’s Degree

Tools

Microsoft Office

Alice Healthcare system

Job description

When you join the team at Fox Hill Village (FHV) in Westwood, MA, you’ll work in a beautiful environment with a warm and friendly culture while having the satisfaction of knowing you’re making a difference in the lives of senior adults.

You’ll work closely with residents, getting to know them as people, and caring about them as friends. And you’ll be part of a passionate, hard-working team of professionals with a structure that supports your growth and development.

The Job:

We are seeking an experienced Assisted Living Administrator to join our team. As an Assisted Living Administrator, you will be responsible for the quality of service and oversight of our Small House Model Memory Care Unit – White Oak Cottages.

The Administrator coaches, directs and monitors the quality of service and the quality of life of the residents in White Oak Cottages (the “Cottages”) provided by nurses and CNAs. The Administrator must oversee regulatory compliance and operational effectiveness, monitoring and providing assistance to the team, directly or through the Nurse Manager.

Pay & Schedule

• Pay: Pay is based on experience.
• Full-time: This position regularly requires a flexible work schedule, on-sight presence during or in advance of all known potential emergencies and may require the occasional weekend work.

Essential Functions & Responsibilities:

• Coordinate and participate in the Quality Improvement and Assurance Program to evaluate operations and services with the goal of improving services and operations and to assure resident health, safety and welfare on an annual basis.
• Make daily visits to each cottage and engage with residents and staff
• Review the schedules of the CNAs and Nurses to assure compliance with staffing requirements, regulations, and the organization’s policies.
• Discuss observations/concerns about the care of the residents, housekeeping issues and dietary issues with the appropriate staff on a regular basis.
• Collaborate and work closely with FHV Sales, Housekeeping and Activities departments.
• Determine education, information, training, coaching, and feedback need of the work teams and make arrangements for all required in-service training.
• Review and coach the work team’s decision- making process and provide examples of effective approaches to decision making.
• Work with Nurse Manager to monitor overall regulatory compliance.
• Meet with families, conduct formal meetings, respond to all questions; coordinate review of all applications, participate in admissions meetings and decisions regarding applicants.
• Family meetings should be within a week of admission and monthly thereafter.
• Coordinate the orientation of any third-party providers: dental, podiatry, home health care agencies and hospice.
• Participate in decisions regarding permanent or temporary transfers of residents.
• Monitor budget to make sure goals are met.
• In collaboration with Assisted Living Sales Manager, participate in marketing efforts, lead referrals and admissions to White Oak Cottages

Supervisory Requirements:

• Responsible to supervise CNAs and support team. Work closely with Director of Life Enrichment, Manager of Housekeeping, and the Assisted Living Sales Manager.

Job Requirements:

• Excellent people skills, with ability to partner with a dynamic leadership team.
• Ability to create and maintain high quality healthcare services and programs.
• Clear and effective communicator with a high level of customer service and knowledge of effective customer service techniques
• Demonstrated ability to build effective healthcare teams and solicit input to department goals.
• Ability to consult with Nurse Manager and healthcare management team to effectively develop and oversee resident care plans.
• Ability to effectively manage a successful Quality improvement and Assurance Program
• Excellent organizational skills, dedicated to high quality, accurate analysis and reporting. Ability to prioritize competing demands on time.
• Ability to independently analyze challenges and problems and develop/implement sound solutions.
• This position regularly requires a flexible work schedule, on-sight presence during or in advance of all known potential emergencies.

Education and/or Experience Requirements:

• Bachelor’s Degree required.
• 2 years working experience in a healthcare related field
• 2 years’ experience working in a supervisory position
• Exceptional computer skills, with proficiency with Microsoft Office (Windows, Outlook, Excel) and Alice Healthcare system.
• Knowledge of medical practices and procedures.
• Knowledge of Massachusetts laws and regulations governing resident care in memory support assisted living environments.

Physical Requirements:

• Must move intermittently throughout the workday inside and outside the cottages.
• Ability to walk long distances throughout the cottages and grounds.
• Ability to perform repetitive motion such as bending, pushing/pulling, reaching, walking and standing.
• Occasional lifting of residents from the floor weighing up to 150 lbs with assistance.