Housekeeping Manager

Fox Hill Village Partnership; Westwood (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Fox Hill Village Partnership in Westwood, MA is seeking an experienced Housekeeping Manager to lead all housekeeping operations across resident apartments, common areas, and facilities while upholding the highest standards of cleanliness and safety.

The role oversees staff, budgeting, scheduling, inventory, and service requests with a focus on exceptional resident satisfaction and a culture of teamwork and professional growth.

Qualifications

• Excellent organization and time-management skills.
• Exceptional conflict resolution and problem-solving skills.
• Strong professional demeanor to meet residents at their level.
• Ability to multitask with core manager duties.
• Team player with management expertise.
• English communication proficiency required; Spanish preferred.

Responsibilities

• Direct and supervise housekeeping staff in cleaning and upkeep.
• Recruit, train, coach, schedule, and evaluate personnel.
• Assign daily work and ensure quality standards.
• Meet with new residents to offer cleaning options.
• Oversee budgets, inventory, equipment, and supplies.
• Maintain safety and OSHA-compliant practices.
• Approve payroll time and attendance; manage vendor invoices.

Skills

Organization

Time-management

Conflict resolution

Problem-solving

Leadership

Communication

Multitasking

Team player

Education

High School Diploma

Associate Degree preferred

Job description

When you join the team at Fox Hill Village in Westwood, MA, you’ll work in a beautiful environment with a warm and friendly culture while having the satisfaction of knowing you’re making a difference in the lives of senior adults.

You’ll work closely with residents, getting to know them as people, and caring about them as friends. And you’ll be part of a passionate, hard-working team of professionals with a structure that supports your growth and development.

The Job

We are seeking an experienced Housekeeping Manager to join our team. The Housekeeping Manager is responsible for leading and managing all housekeeping operations to ensure resident apartments, common areas, grounds, and parking facilities are maintained to the highest standards of cleanliness, sanitation, safety, and resident satisfaction.

This position oversees housekeeping staff, departmental budgets, inventory, equipment, resident service requests, and special projects, while promoting a culture of exceptional customer service.

Essential Functions & Responsibilities

• Direct and supervise housekeeping staff in the cleaning of resident apartments, common areas, interior and exterior, and parking facilities, to residents’ satisfaction.
• Recruit, train, coach, schedule, and evaluate housekeeping personnel, including housekeepers and housemen.
• Assign daily work schedules and ensure assignments are completed efficiently and to established quality standards.
• Conduct regular staff meetings and maintain open communication with team members.
• Meet with new residents to provide apartment cleaning options.
• Oversee, with a high attention to detail, all public areas, garage and grounds.
• Create and maintain floor care programs for all types of Fox Hill flooring specific to manufacturer specifications.
• Create and manage Housekeeping annual budget.
• Maintain and purchase all equipment, materials, and supplies.
• Maintain cleanliness of all furniture, upholstery and drapery specific to manufacturer requirements throughout the common areas.
• Inspect housekeeping carts to ensure all supplies are stocked and bottles are labeled and maintained as required by OSHA standards.
• Inventory/Assess equipment and schedule repair service when necessary.
• Oversee all resident e-mails and promptly respond and resolve any concerns.
• Inspect daily resident units and common areas to assure cleanliness with a fine-tuned attention to detail.
• Approve weekly time and attendance sheets.
• Maintain ongoing preventative housekeeping and safety program.
• Complete performance and salary reviews for all housekeeping department staff.
• Adhere to all Fox Hill safety policies including state and federal requirements.
• Be on call for all housekeeping department related issues.
• Hold regular (monthly or quarterly) staff meetings.
• Approve and submit all AP & AR invoices electronically to accounting department on a weekly basis.

Job Requirements

• Excellent organization and time-management skills.
• Exceptional conflict resolution and problem-solving skills.
• Strong professional demeanor required to meet residents at their level.
• Ability to multitask with strong understanding of core manager duties.
• Team player with management expertise.
• Requires a flexible work schedule to effectively perform the essential functions of the job and meet deadlines, resident(s)/family needs.

Education and/or Experience Requirements

• High School Diploma required; Associate Degree preferred.
• 5-10 years of experience in a residential and/or hospitality industry/setting.
• Experience managing budgets.
• Excellent verbal and written communication skills and demonstrated ability to manage a large team.
• Proficient in computer software including Microsoft Word, Outlook, Excel, and accounting software applications.
• Previous management/leadership experience with strong leadership skills.
• Must have the ability to communicate in English and preferably Spanish.

Supervisory Requirements

• Responsible for supervising and scheduling Housekeeping team.

Physical Requirements

• Combination of sitting, standing, and walking 100% of the time, occasionally must be able to lift 50 plus pounds.
• Occasionally able to move furniture for cleaning purposes, this can be a physically demanding job.