AssistantGeneral Manager

Muinzer; West Lafayette (IN); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Performance-based bonus opportunity

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career growth opportunities

Job summary

A private equity-style real estate investment firm is seeking an Assistant General Manager to support the management of a student housing community in West Lafayette. The candidate will work closely with the General Manager to drive leasing performance and ensure resident satisfaction. Key responsibilities include assisting with operational tasks, handling resident concerns, and coordinating community events. Ideal candidates will have 1-3 years of experience in student housing or hospitality operations, with strong communication and organizational skills. Competitive pay and benefits are offered.

Qualifications

• 1–3 years of experience in student housing, multifamily, or hospitality operations.
• Proven track record of customer service and team collaboration.
• Familiarity with leasing platforms and property management systems.
• Ability to work flexible hours during peak times.

Responsibilities

• Assist the GM in driving leasing performance and resident satisfaction.
• Serve as a secondary point of contact for resident concerns.
• Support day-to-day operational tasks including rent collection.
• Help coordinate resident events and promote community culture.

Skills

Customer service

Team collaboration

Communication skills

Organizational skills

Problem-solving

Education

Bachelor’s degree

CAM or similar certifications

Tools

Yardi

Entrata

RealPage

Job description

Be among the first 25 applicants

This range is provided by Muinzer. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $27.00/hr

Muinzer is a private equity-style real estate investment platform focused on student housing assets located adjacent to high-growth public universities across the United States. With a 20+ year track record of delivering superior risk‑adjusted returns, Muinzer owns and operates institutional‑scale student housing properties near Purdue University, University of Tennessee, Auburn University, and others. The firm is vertically integrated, execution‑focused, and backed by institutional capital. Muinzer has offices in Los Angeles, Chicago, West Lafayette, Knoxville, and Auburn.

Position Overview

The Assistant General Manager (AGM) plays a critical supporting role in the daily management and operational success of a Muinzer student housing community in West Lafayette. The AGM is responsible for assisting the General Manager in driving leasing performance, resident satisfaction, team leadership, and overall property excellence. This is a hands‑on, customer‑facing role ideal for an operations‑minded leader with strong interpersonal skills, attention to detail, and the ability to thrive in a fast‑paced, student‑centric environment.

Key Responsibilities

Leasing & Marketing Support

• Support the GM in executing and optimizing the property’s leasing strategy to achieve occupancy and rent goals.
• Assist with lead follow‑up, tours, lease execution, and CRM management.
• Monitor leasing traffic, source effectiveness, and resident conversion performance daily.
• Help manage on‑campus and digital outreach campaigns targeted toward the student demographic.

Resident Experience & Retention

• Serve as a secondary point of contact for resident concerns, ensuring timely and professional responses.
• Help coordinate resident events, social programming, and move‑in/move‑out operations.
• Promote a culture of responsiveness, respect, and hospitality across the community.

Operations & Property Management

• Assist with day‑to‑day operational tasks including rent collection, delinquency follow‑up, key control, and unit inspections.
• Help manage maintenance requests and vendor communications, ensuring quick resolution and high standards.
• Conduct regular property walks to identify maintenance, curb appeal, or compliance issues.
• Support GM in training and supervising leasing agents, front desk personnel, and maintenance team members.
• Help onboard new employees and ensure consistency with Muinzer’s operational standards and dress code policies.
• Promote clear communication and positive team culture across all departments.

Reporting & Compliance

• Maintain accurate records in property management software (e.g., Yardi, Entrata, RealPage).
• Assist with preparation of weekly leasing and financial performance reports.
• Support GM with administrative and compliance tasks as needed.

Qualifications

• 1–3 years of experience in student housing, multifamily, or hospitality operations; leasing experience strongly preferred.
• Proven track record of customer service and team collaboration in a fast‑paced environment.
• Familiarity with leasing platforms, CRMs, and/or property management systems (e.g., Yardi, RealPage, Entrata).
• Highly organized, self‑motivated, and proactive in problem solving.
• Strong communication skills—written, verbal, and interpersonal.
• Bachelor’s degree preferred; CAM or similar certifications a plus.
• Ability to work flexible hours including weekends, evenings, and turnover/move‑in periods.
• Performance‑based bonus opportunity
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities within Muinzer’s national platform

Muinzer is proud to be an Equal Opportunity Employer.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing