Assistant Youth & Family Programs Lead

City-of-Fisher; Fishers (IN); On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

Free Community Center membership

Job summary

City of Fishers seeks an Assistant Youth and Family Manager to support program development, daily operations, and staff supervision at the Fishers Community Center's on-site childcare center. The role emphasizes customer service excellence and youth development, working closely with the Youth and Family Manager.

The position is full-time and offers the opportunity to contribute to community programs. Expect collaboration across departments and a focus on program utilization, safety, and family

Qualifications

• Two (2) or more years of experience developing and executing comprehensive youth and family programming.
• Strong organizational, interpersonal, and communication skills are required.
• Effectively manage competing priorities and make independent decisions within established guidelines.
• Experience providing a high level of customer service to diverse internal and external customers.
• Must possess and maintain a valid Indiana driver’s license with a driving record that allows the ability to be insured to drive a city vehicle.
• Must have an Adult CPR/AED, First Aid certifications or ability to obtain within the first 60 days. Training will be provided.
• Must be able to work a variety of shifts including evenings and weekends.

Responsibilities

• Assist in the development, execution, coordination, and evaluation of comprehensive youth and family programming by supporting implementation, monitoring participation and feedback, adjusting schedules and activities as needed, and contributing to goals related to program utilization, quality enhancement, member satisfaction, and revenue growth.
• Assist Youth and Family Manager with staff recruitment, training, scheduling, and supervision. When necessary, work with employees to correct deficiencies.
• Support record-keeping and reporting by gathering and updating program data, maintaining current documentation of staff certifications and training, and assisting in preparing required reports.
• Assist with regular staff meetings and training sessions to ensure compliance with all relevant regulations and industry standards, including health codes, safety guidelines, and certifications.
• Maintain safe and clean equipment/facilities by enforcing all safety guidelines, conducting regular inspections, and reporting any maintenance issues promptly. Ensures the physical environment supports outstanding youth programing.
• Maintain communication with families on programs, schedules, and events. Act as the liaison between parents and program staff regarding parent or participant concerns and collaboratively solve conflicts.
• Assist in creating and distributing marketing material advertising program offerings.
• Ensure safety of patrons and be prepared to take charge in an emergency if necessary. Act as a first responder in the event of an emergency, providing immediate assistance, administering first aid or CPR as needed, and following proper emergency protocols to ensure member and staff safety. Report any emergencies immediately and complete accident reports as necessary.
• Provide excellent customer service to all patrons and staff.
• Act as Manager on Duty for some evening and weekend rotations.
• Perform duties as assigned.

Job description

City of Fishers seeks an Assistant Youth and Family Manager to support program development, daily operations, and staff supervision at the Fishers Community Center's on-site childcare center. The role emphasizes customer service excellence and youth development, working closely with the Youth and Family Manager.

The position is full-time and offers the opportunity to contribute to community programs. Expect collaboration across departments and a focus on program utilization, safety, and family