Assistant Warranty/Delivery Writer

GENERAL RV CENTER; West Chester (Chester County); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Paid vacations

401k with company matching

Job summary

General RV Center is seeking a delivery coordination professional to translate sales and customer expectations into accurate work orders for each delivery. You will ensure units are free of recalls, service bulletins, and warranty issues before delivery, and collaborate with Service and Sales teams to resolve delivery-related challenges.

You will also assemble documentation packets, finalize orders, and maintain service files for new customers.

Qualifications

• Excellent written and verbal communication skills.
• RV or Automotive service writing experience is a plus.
• Able to multitask and complete tasks promptly.
• Extremely detail-oriented and organized.
• Familiarity with MS Office Suite.
• Customer service experience is a plus.
• Valid driver’s license required.

Responsibilities

• Translate sales and customer expectations into work orders for each delivery.
• Ensure each unit is free of recalls, service bulletins, and warranty issues prior to delivery.
• Communicate issues and changes to scheduled deliveries to ensure a great customer experience.
• Create packets for internal, external, and warranty work orders with necessary documentation.
• Create and finalize work orders; complete used repair sheets for the W drive.
• Create service files for all new customers; complete tasks within 24 hours after delivery.
• Complete tasks in CAMP promptly.
• Maintain Sold Units Storage Log and verify sales orders for accuracy.

Skills

Written communication

Verbal communication

Multitasking

Attention to detail

Customer service

Driver's license

Tools

MS Office Suite

Job description

Responsibilities

• Effectively translate Sales and Customer expectations for each delivery by converting the information on a Celebrate to a work order


• Ensures each unit is clear of all recalls, service bulletins, and warranty issues prior to delivery


• Communicate issues and changes to a scheduled delivery to ensure a great customer experience


• Create packets for internal, external, and warranty work orders, which include all necessary documentation for the preparation of a unit


• Creates and finalizes work orders


• Complete used repair sheets for the "W" drive after the prepping of all used RVs


• Creates service files for all new customers


• Completes work orders within 24 hours after delivery to ensure posting is not delayed


• Complete tasks in CAMP in a timely manner

Communication:

• Collaborates daily with Service Manager/Assistant Manager, Shop Foreman, and Sales Manager to provide solutions related to deliveries


• Ensures updates/revisions to sales orders are communicated in a timely fashion to the proper individuals


• Updates cash work order status in CAMP and provides a copy to the Delivery Coordinator if applicable


• Acts as liaison to the Sales Department by being the go-to person for all sales-related steps in the delivery process

Thoroughness:

• Reviews and verifies all sales orders are accurate and correct


• Maintains Sold Units Storage Log

Qualifications

• Excellent written and verbal skills


• Experience with RV or Automotive Service Writing experience a plus.


• Ability to multitask and complete tasks in a timely and efficient manner.


• Must be extremely detail oriented and organized.


• Familiarity with MS Office Suite.


• Customer Service experience a plus


• Valid driver’s license.

PERKS

• the opportunity to build a career, make a difference, and be part of an exciting industry


• medical


• dental


• vision


• life insurance options


• paid vacations


• 401k with company matching

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.