Assistant Vice President -Observability Engineering

LPL Financial LLC; Austin (TX); On-site; USD 114,000 - 189,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial Holdings Inc. is seeking a senior leader to oversee Observability Engineering and Operations Monitoring capabilities across the enterprise.

The role drives monitoring strategy, platform engineering, incident support, and observability practices to enhance reliability and performance. The successful candidate will partner with technology teams to implement scalable monitoring solutions within a hybrid and cloud-based environment, while developing a high-performing, engaged team

Qualifications

• 10+ years of experience managing and directing IT operations.
• Experience with Dynatrace, AWS, ELK, and observability practices.
• Experience with cloud technologies including AWS Lambda, Fargate, Glue, and EC2.

Responsibilities

• Lead, coach, and develop the Operations Monitoring team.
• Oversee design, implementation, and support of enterprise monitoring platforms.
• Governance, access controls, and service catalog for monitoring tools.

Skills

Observability

SRE leadership

Incident management

Leadership

Stakeholder mgmt

Cloud/AWS

Dynatrace

ELK

Grafana

Automation

Tools

Dynatrace Administrator Certification

AWS

Job description

Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win — clients, LPL, and most importantly, our employees.

Job Overview

LPL Financial is seeking a leader to oversee Observability Engineering and Operations Monitoring capabilities across the enterprise. This role is responsible for leading and developing a team focused on monitoring strategy, platform engineering, operational intake, incident support, and observability practices that improve system reliability, performance, and operational effectiveness. The successful candidate will partner across technology teams to implement scalable monitoring solutions and support LPL's hybrid and cloud-based technology ecosystem.

Responsibilities

• Lead, coach, and develop the Operations Monitoring team while fostering engagement, accountability, and collaboration.
• Participate in the development and execution of Technology Operations strategies related to monitoring, operational intake, infrastructure, and day-to-day operations.
• Oversee the design, implementation, documentation, security, and ongoing support of enterprise monitoring platforms and services.
• Establish and maintain operational procedures, resource plans, and support schedules for monitoring tools and services.
• Support production incident management activities, including escalation, communication, coordination, and resolution efforts.
• Partner with Technology Operations leadership to evaluate and recommend monitoring technologies that support business and technology objectives.
• Develop and enhance operational intake processes to ensure effective end-to-end monitoring, problem detection, root cause identification, and incident response.
• Implement and maintain governance, policies, procedures, access controls, and service catalog processes for monitoring platforms.
• Provide monitoring support capabilities across applications, infrastructure, cloud environments, and hardware platforms.
• Research emerging technologies and recommend solutions that improve operational efficiency, scalability, flexibility, and cost effectiveness.
• Monitor industry trends and advise technology leadership on relevant technologies and operational practices.
• Provide support during after-hours deployments, maintenance activities, and critical production events as required.

What Are We Looking For?

We are seeking leaders who are committed to pursue greatness, act with integrity, and are driven to help our clients succeed. Successful candidates demonstrate the ability to win together through collaboration, accountability, and partnership while helping to create and share joy by fostering an engaging and inclusive work environment that supports innovation and operational excellence.

Requirements

• 10+ years of experience managing and directing IT operations, including infrastructure planning and development.
• Dynatrace Administrator Certification.
• Experience with Dynatrace, AWS, ELK, systems design methodologies, enterprise applications, web-based systems, data communications technologies, application frameworks, Agile development practices, open-source technologies, business intelligence, and data analytics.
• Experience monitoring cloud computing technologies, including AWS Lambda, AWS Fargate, AWS Glue, and Amazon EC2.
• Experience with observability and Site Reliability Engineering (SRE) practices and technologies.

Core Competencies

• Proven analytical, strategic, conceptual thinking, and execution skills.
• Proven ability to effectively utilize analytical techniques designed to reduce the frequency, duration, and impact of business disruptions.
• Strong verbal and written communication skills, including the ability to explain technical concepts to technical leaders and senior executives.
• Strong leadership, interpersonal, and collaboration skills.
• Proven ability to increase employee engagement and build, retain, and manage high-performing teams.
• In-depth knowledge of IT practices, trends, and operating policies within the financial services industry.
• Strong project management skills and experience leading change, process improvement, and operational performance initiatives.
• Ability to collaborate, build relationships, and influence stakeholders across organizational levels.
• Strong problem-solving and troubleshooting skills, including the ability to identify and evaluate technical risks and opportunities.
• Ability to manage competing priorities and adapt to changing business needs.
• Commitment to continuous learning and staying current with emerging technologies.

Preferences

• Cross-platform experience and certifications in cloud, Windows Server, Linux/AIX, networking, virtualization, database, and storage technologies.
• Experience with metrics, logging, and observability platforms such as SolarWinds, ELK, and Grafana.
• Experience with ITOM integrations and single-pane-of-glass solutions, including ServiceNow.
• Experience with AIOps platforms such as BigPanda, Moogsoft, ServiceNow, or Elastic.
• Experience with middleware and data service technologies including F5, Tibco, Kafka, DataPower, MuleSoft, caching platforms, MapR, ForgeRock, and WorkFusion.

Pay Range

Pay Range: $113,609.00 - $189,314.00 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans.

The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run thriving businesses. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

EOE.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.

During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.

Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26 LPL Financial is the nation’s largest independent broker-dealer.* Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best – create personal, long-term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page.* As reported by Financial Planning magazine, June 1996-2019, based on total revenue.