Senior Engineer, Reliability

LPL Financial LLC; Austin (TX); Hybrid; USD 102,000 - 169,000; Full time

Benefits offered by this job

401K matching

health benefits

employee stock options

paid time off

volunteer time off

more

Job summary

LPL Financial LLC in Austin, TX seeks a Senior Engineer, Observability and Platform Stability to ensure reliability, availability, and performance of enterprise observability platforms and supporting apps.

You will drive operational excellence through proactive monitoring, incident response, platform maintenance, automation, and CI/CD maturation, collaborating with SRE, Platform Engineering, DevOps, and Operations teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 6+ years of experience in SRE, platform engineering, production support, enterprise application operations, or related technology environments.
• 5+ years of experience supporting enterprise platforms, including AWS, Dynatrace, ELK, ServiceNow, and SolarWinds.
• Experience troubleshooting complex production incidents within enterprise‑scale technology environments.
• Experience executing technology changes through formal change management and release management processes.

Responsibilities

• Delivery Support Partner with Product Owners and engineering teams to provide operational and release support for technology initiatives.
• Ensure platform changes meet operational readiness requirements, including rollback procedures, runbook documentation, integration standards, and support handoffs.
• Maintain production stability throughout platform upgrades, enhancements, and enterprise initiatives.
• Support platform ownership transitions and operational readiness activities across global delivery teams.
• Production Support & Incident Response Troubleshoot application and platform issues to restore services and minimize business impact.
• Serve as an escalation point for complex production incidents and operational challenges.
• Participate in incident triage, root cause analysis, corrective action planning, and resolution activities.
• Collaborate with engineering teams to implement long-term solutions that reduce recurring incidents.
• Support mission‑critical environments through timely incident response and service restoration.
• Platform Stability & Proactive Operations Conduct health checks, configuration reviews, and performance assessments to identify operational risks.
• Support reliability initiatives focused on improving recovery times, reducing incident recurrence, and minimizing change‑related defects.
• Validate vendor releases, hotfixes, and configuration changes prior to production deployment.
• Partner with observability and analytics teams to enhance monitoring, alerting, and issue detection capabilities.
• Release Execution & CI/CD Maturation Execute platform changes through established SDLC, change management, and release management processes.
• Collaborate with Platform Engineering, DevOps, Quality Engineering, and Scrum teams to improve release and deployment practices.
• Support the adoption of source control, environment separation, release automation, and CI/CD capabilities.
• Ensure solutions are testable, deployable, and operationally supported before and after production implementation.
• Documentation & Operational Excellence Maintain runbooks, support documentation, configuration records, incident playbooks, and release procedures.
• Document incident findings, lessons learned, and process improvement opportunities.
• Contribute to the development of standardized, repeatable, and scalable operational practices.

Skills

Site Reliability Engineering

Platform Engineering

Production Support

Observability

Incident Response

CI/CD

Change Management

AWS

Dynatrace

ELK

ServiceNow

SolarWinds

Education

Bachelor's degree in CS/IT/Engineering

Tools

AWS

Dynatrace

ELK

ServiceNow

SolarWinds

Job description

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview: The Senior Engineer, Observability and Platform Stability is responsible for ensuring the reliability, availability, and performance of enterprise observability platforms and supporting applications. This role drives operational excellence through proactive monitoring, incident response, platform maintenance, automation, and continuous improvement initiatives. The position partners closely with Site Reliability Engineering (SRE), Platform Engineering, DevOps, Operations, and Incident Management teams to enhance platform stability, mature CI/CD practices, and support strategic technology initiatives. The ideal candidate brings strong cloud technology experience and a proven ability to support production environments while delivering actionable insights through observability capabilities.

Responsibilities:

• Delivery Support Partner with Product Owners and engineering teams to provide operational and release support for technology initiatives.
• Ensure platform changes meet operational readiness requirements, including rollback procedures, runbook documentation, integration standards, and support handoffs.
• Maintain production stability throughout platform upgrades, enhancements, and enterprise initiatives.
• Support platform ownership transitions and operational readiness activities across global delivery teams.
• Production Support & Incident Response Troubleshoot application and platform issues to restore services and minimize business impact.
• Serve as an escalation point for complex production incidents and operational challenges.
• Participate in incident triage, root cause analysis, corrective action planning, and resolution activities.
• Collaborate with engineering teams to implement long-term solutions that reduce recurring incidents.
• Support mission‑critical environments through timely incident response and service restoration.
• Platform Stability & Proactive Operations Conduct health checks, configuration reviews, and performance assessments to identify operational risks.
• Support reliability initiatives focused on improving recovery times, reducing incident recurrence, and minimizing change‑related defects.
• Validate vendor releases, hotfixes, and configuration changes prior to production deployment.
• Partner with observability and analytics teams to enhance monitoring, alerting, and issue detection capabilities.
• Release Execution & CI/CD Maturation Execute platform changes through established SDLC, change management, and release management processes.
• Collaborate with Platform Engineering, DevOps, Quality Engineering, and Scrum teams to improve release and deployment practices.
• Support the adoption of source control, environment separation, release automation, and CI/CD capabilities.
• Ensure solutions are testable, deployable, and operationally supported before and after production implementation.
• Documentation & Operational Excellence Maintain runbooks, support documentation, configuration records, incident playbooks, and release procedures.
• Document incident findings, lessons learned, and process improvement opportunities.
• Contribute to the development of standardized, repeatable, and scalable operational practices.

What are we looking for?

We seek professionals who pursue greatness, act with integrity, are driven to help our clients succeed, win together, and create and share joy. The ideal candidate brings strong technical expertise in observability platforms, site reliability engineering, production support, release management, and operational excellence while demonstrating a commitment to platform reliability, cross‑functional collaboration, and continuous improvement.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 6+ years of experience in SRE, platform engineering, production support, enterprise application operations, or related technology environments.
• 5+ years of experience supporting enterprise platforms, including AWS, Dynatrace, ELK, ServiceNow, and SolarWinds.
• Experience troubleshooting complex production incidents within enterprise‑scale technology environments.
• Experience executing technology changes through formal change management and release management processes.

Preferences:

• Experience within financial services or another regulated industry.
• Experience implementing or supporting CI/CD pipelines, release automation, and deployment processes across development, testing, and production environments.
• Experience with observability platforms, monitoring tools, performance dashboards, or application monitoring solutions.
• Experience collaborating with offshore, nearshore, or global delivery teams.

Pay Range:

Pay Range: $101,558.00 - $169,229.00 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Benefits:

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off
• more

Company Overview: LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor‑mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26 LPL Financial is the nation’s largest independent broker‑dealer.* Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone.

LPL Financial creates the space to let you do what you do best – create personal, long‑term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page.

* As reported by Financial Planning magazine, June 1996-2019, based on total revenue.

Want to learn more about the benefits of working at LPL? Check out the links below! We Are LPL Benefits Culture Social Responsibility