Assistant Vice President, National Accounts Casualty

Arch Insurance Group Inc.; Dallas (TX); On-site; USD 95,800 - 148,700; Full time

Benefits offered by this job

Competitive 401k with generous matching

20 days PTO per year

Paid Parental Leave of up to 10 weeks

Tuition Reimbursement

Job summary

Arch Insurance Group Inc. is looking for an AVP Claims Account Manager to join their National Accounts Casualty Team in Dallas. This role involves managing business accounts for workers’ compensation, auto, and general liability claims, as well as providing technical oversight to staff in claims handling.

The ideal candidate will have extensive experience in multi-line claims management, strong communication skills, and a proven track record in team management. Arch offers a comprehensive benefits package, including a competitive salary range of $95,800 - $148,700/year for Dallas.

Qualifications

• Minimum of five years’ direct supervision of employee performance management.
• Minimum of 10-15 years’ experience in managing multi-line claims.
• Proper Adjuster Licenses in all applicable states.

Responsibilities

• Manage and oversee assigned NAC business accounts.
• Provide technical expertise and oversight to claims staff.
• Ensure accurate and timely case reserving.

Skills

People management skills

Exceptional communication skills

Problem-solving skills

Analytical skills

Time management skills

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Position Overview

The Claims Division is seeking an AVP Claims Account Manager (CAM) to join the National Accounts Casualty (NAC) Team. In this role, the incumbent will actively manage and effectively oversee assigned NAC business accounts for workers’ compensation, auto, and general liability claims written on a guaranteed cost basis, high deductible, and self-insured retention basis handled by third party administrators.

Position Responsibilities

• Provide technical expertise and oversight to staff with handling workers’ compensation, auto liability & general Liability claims which also include handling and supervision of outsourced claims.
• Leads directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis.
• Collaborates with Underwriting, Risk Management, Actuarial, and other stakeholders to ensure knowledge sharing on market trends, legal changes, portfolio management, and loss developments.
• Responsible for cost containment strategies including allocated and unallocated expenses within the Claims operation.
• Assist with development of Claims annual operational goals, objectives, and budgets.
• Manage and ensure accurate and timely case reserving.
• Communicate effectively with Underwriters, brokers, and reinsurers on relevant claim developments.
• Attend mediations, arbitrations, depositions, trials, as necessary.
• Work with our TPA’s to ensure proper claims handling and service delivery.
• Act as the Service Manager/Arch claims contact for all accounts written by NAC.
• Perform other duties and/or projects as assigned.

Required Skills

• Bachelor's degree required
• Demonstrated people management and development skills in a service/account management role.
• Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
• Strong problem‑solving, analytical, organizational, multitasking, and time management skills
• Ability to take part in active strategic discussions.
• Ability to analyze and utilize data to make direct impact on claims’ outcomes.
• Minimum of five (5) years’ direct supervision of employee performance management
• Minimum of (10‑15) years’ experience overseeing and managing multi‑line claims with strong emphasis on auto liability, general liability, products, and professional liability as well as exposure to workers’ compensation for high deductible and self-insured accounts.
• Proper Adjuster Licenses in all applicable states
• Ability to handle high severity claims.
• Knowledge & expertise with multiple jurisdictions
• Hands‑on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word
• Ability to work independently and in a team environment.
• Willing and able to travel 25%.

Salary Range

Boston/Dallas/Atlanta: $95,800 - $148,700/year

Chicago: $111,300 - $172,700/year

LA/NYC/Seattle/Jersey City: $123,600 - $191,900/year

Compensation & Benefits

• Total individual compensation (base salary, short & long‑term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long‑Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

14400 Arch Insurance Group Inc.