Assistant Vice President (AVP) - Commercial Product & Delivery (OneSFA Ecosystem)

L'Oreal USA, Inc; New York (NY); Hybrid; USD 147,000 - 213,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision care

401K plan

Pension plan

Hybrid work policy

Job summary

L’Oréal USA, Inc. seeks an AVP for Commercial Product & Delivery to lead the OneSFA ecosystem transformation across North America and LATAM.

You will own vision, roadmap, and end-to-end delivery for Salesforce-based platforms including OneSFA, OneCC, OneCX, and OneCoop, coordinating across 1,450+ users and multiple markets. You will bridge business strategy with technical rigor, drive modern native delivery, and rebuild trust with division presidents and commercial stakeholders while guiding a

Qualifications

• 7+ years of progressive technology leadership experience delivering massive enterprise CRM/B2B transformations.
• Proven ability to manage multi-million-dollar program budgets and steer top SI partners.
• Establish structured product governance, eliminate scope creep, and drive measurable outcomes.
• Executive presence with the ability to communicate complex trade-offs to diverse leadership.

Responsibilities

• Own the multi-year product roadmap across North America and LATAM.
• Pivot from bespoke customization toward standard Salesforce patterns and modern storefronts.
• Drive major release waves ensuring alignment with SAP/NEO programs.
• Enforce SDLC discipline, release governance, and CI/CD practices across squads and partners.
• Lead and mentor a high-performing product and delivery organization.

Skills

Technology leadership

Executive communication

Product governance

Tools

Salesforce

SAP S/4HANA

ERP integrations

GitHub / DevOps

Job description

Job Title: Assistant Vice President (AVP) - Commercial Product & Delivery (OneSFA Ecosystem)

Division: Beauty Tech - O+O Americas

Location: Hudson Yards, NYC

Reports To: IT Platform Lead O+O, Americas

Who We Are

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oreal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oreal IT because things change at the speed of light! Come join our dynamic team!

What You Will Do

We are seeking an exceptional, high-impact technology leader to serve as AVP - Commercial Product & Delivery, leading the largest Salesforce transformation across North and Latin America.

In this role, you will hold end-to-end accountability for the vision, roadmap, and delivery of the unified OneSFA Commercial Ecosystem-spanning OneSFA (Sales Force Automation & B2B Storefronts), OneCC (Customer Care order orchestration & service lifecycle), OneCX (SalonCentric end-to-end customer experience), and OneCoop (LATAM promotional & commercial agreements).

Leading a multi-zone footprint covering 1,450+ users across 8+ markets and driving over $20M+ in active volume, you will bridge business strategy with technical rigor, transition the platform from bespoke custom debt toward modern native standards (LWR, AI-accelerated delivery, OOTB-first), and rebuild unshakeable delivery trust with division presidents and commercial stakeholders

What You Will Do

• Strategic Product Vision & Governance:
  • Own the multi-year product roadmap across North America (LUSA & SalonCentric) and LATAM (7 markets).
  • Champion the pivot from high bespoke customization (86% custom footprint) toward standard, out-of-the-box (OOTB) Salesforce patterns, headless/LWR storefront modernization, and clean architectural guardrails.
• Flawless Program Execution & Delivery:
  • Drive major release waves across divisions (LDB, Luxe, PPD, CPD, and SalonCentric phases through 2027), ensuring tight alignment with the broader SAP/NEO program.
  • Enforce disciplined SDLC, release governance, and automated CI/CD practices across internal squads and global system integrator (SI) partners (Accenture, Wipro).
• Business Leadership & Stakeholder Alignment:
  • Act as the trusted strategic peer to Commercial Leadership, Zone CIOs, Customer Service heads, and Brand GMs.
  • Communicate complex technical trade-offs with transparency and clarity; eradicate the "them vs. us" divide across markets and tiers.
• Ecosystem Synergy & Integration:
  • Oversee critical integrations linking Salesforce with core backends (SAP S/4, ECC, Fluent OMS, Tibco EBX, CAR OPP, ProcessOut, Sovos, and DDX CRM).
  • Ensure high master-data integrity, eliminate data-sync bottlenecks, and stabilize high-stakes features (real-time order simulation, pricing/promotions, payment tokens, and return flows).
• People Leadership & In-House Capability:
  • Lead, inspire, and grow a high-performing product and delivery organization comprising Technical Leads, Product Owners, Scrum Masters, and Business Analysts.
  • Drive role mastery, foster clear role boundaries (PM vs. BA vs. Tech Lead), and build deep in-house engineering and architectural expertise.

What We Are Looking For

Functional & Leadership Expertise:

• 7+ years of progressive technology leadership experience, with a proven track record delivering massive enterprise CRM / B2B Commerce transformations in a matrixed global environment.
• Deep experience managing multi-million-dollar program budgets (Build & Run) and steering top-tier SI partners under rigorous accountability models.
• Proven ability to establish structured product governance, eliminate scope creep, and steer cross-functional squads toward measurable business outcomes.
• Exceptional executive presence: capable of telling the hard truths, navigating ambiguity, and inspiring confidence across diverse regional leadership teams.

Technical Acumen

• Deep domain expertise in the Salesforce Ecosystem (B2B Commerce, Sales Cloud, Service Cloud, LWR/Aura frameworks, LWC).
• Strong understanding of complex enterprise integrations with major ERPs (SAP S/4HANA / ECC), Order Management Systems (Fluent OMS), Payment Service Providers (PSPs), and PIM/MDM platforms.
• Familiarity with modern DevOps, source control (GitHub), and AI-accelerated delivery tools.

Behavioral & Cultural Competencies

• High EQ and Collaborative Mindset: Embodies the "Better Together / #ONETEAM" spirit-building strong bridges across zones (US, LATAM, Global/Paris).
• Rigorous & Detail-Oriented: Biased toward data accuracy, operational excellence, and root-cause resolution over quick fixes.
• Change Agent: Proven resilience in hyper-growth or turnaround scenarios, adept at bringing calm, structure, and momentum to complex challenges.

As an integral part of our culture at L'Oreal, wellness is at our core. We not only offer a generous Benefits Package(Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oreal products as well as VIP Access to L'Oreal's Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows

Salary Range

$147,100 - $213,300 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home); Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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