Assistant Vice President, Account Management Benefits Duluth, GA

Distro; Duluth (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO & holidays

Disability insurance

Employee assistance program

Job summary

Vensure Employer Solutions seeks an AVP to lead Account Managers and safeguard client relationships. The role requires deep knowledge of group benefits, strong problem-solving skills, and effective management abilities.

You will supervise teams, enforce SOPs, and oversee renewals while ensuring top-tier customer service and 24-hour response commitments. Occasional travel may be required.

Qualifications

• Strong leadership to supervise Account Managers (including Seniors).
• Excellent communication with clients and internal teams.
• Knowledge of employee benefits, compliance, and payroll processes.
• Ability to read, analyze, and interpret SBCs, procedures, and regulations.
• Proficient in Microsoft Office and Adobe.
• Experience with renewal calendars and client escalations.

Responsibilities

• Supervise Account Managers (including Seniors).
• Enforce Open Market SOPs and processes.
• Manage renewal calendar to ensure renewals are completed.
• Handle client escalations and provide solutions.
• Support Account Manager teams with training and daily support.
• Manage PTO requests for Account Managers.
• Conduct yearly employee reviews and lead weekly team meetings.
• Ensure high levels of customer retention and service delivery.

Skills

Team leadership

Client relations

Communication

Microsoft Office

Payroll knowledge

SBC compliance

Education

Bachelor’s degree preferred

Tools

HR platforms

Job description

About Us:

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a portfolio of solutions including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers serve over 95,000 businesses and process over $135B in annual payroll. Headquartered in Chandler, Arizona, Vensure offers custom strategies that help businesses streamline and grow. Learn more at www.vensure.com.

Position Summary:

The AVP oversees and manages Account Managers, working with sales and support teams to maintain high service levels and sustain key client relationships. The role requires deep knowledge of group benefits, strong problem-resolution and management skills, professionalism, and may require travel.

Essential Duties and Responsibilities:

• Supervise Account Managers (including Seniors).
• Ensure Open Market SOPs and processes are enforced.
• Manage renewal calendar to ensure all renewals are completed.
• Manage client escalations.
• Support Account Manager teams with training, assistance, and daily support as needed.
• Manage PTO requests for Account Managers.
• Conduct yearly employee reviews.
• Conduct weekly team meetings (group and individual as needed).
• Ensure high customer retention and satisfaction.
• Ensure high levels of service delivered to all clients, including professional customer service and 24-hour response times to requests; if a resolution cannot be obtained within 24 hours, ensure regular status updates are provided.
• Provide and assist teams to ensure excellent service for internal and external clients.
• Review ClientSpace cases weekly to ensure outstanding issues are resolved timely.

Knowledge, Skills, and Abilities:

• Personal integrity and credibility.
• Ability to work independently and as part of a team.
• Use discretion in presentations, correspondence, and communications with staff, clients, and leadership.
• Intermediate (or higher) knowledge of Microsoft Office and Adobe.
• Professional written and verbal communication and people skills.
• Strong organizational skills with the ability to multi-task and prioritize to meet deadlines.
• Knowledge of employee benefits, compliance, and payroll.
• Ability to read, analyze, and interpret SBCs, technical procedures, insurance regulations, and government regulations.
• Ability to respond effectively to sensitive inquiries and complaints.
• Problem-definition, data collection, fact establishment, and valid conclusion-drawing skills.

Required Education & Experience:

• 2–5 years or equivalent combination of experience, skills, education (including relevant non-traditional degree programs, certifications, or job training programs) preferred.
• Bachelor’s degree preferred.

Required Licenses and Certifications:

• Health and Life Insurance License mandatory.

Required Technology:

• Multiple platforms will be used to access client, employee, carrier, payroll, and HR information.
• Ability to navigate different platforms to perform daily duties.

Physical, Mental, & Communication Demands:

Frequently required to sit; occasionally required to stand and walk. Specific vision abilities required: close vision, color vision, and ability to adjust focus. Frequently required to talk and hear. Moderate concentration/intensity, including prolonged mental effort. Average memory, considering the amount and type of information. Work may involve a moderate noise level. Reasonable accommodation may be provided to enable individuals with disabilities to perform functions.

Environmental Conditions:

Indoor office environment; occasional moderate noise from equipment or co-workers.

Benefits:

• Health insurance: medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid Time Off: PTO, holidays, parental leave, and sick leave as required by state law.
• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

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