Assistant Valet Guest Service Manager - Nashville, TN

Parking Management Company; Nashville (TN); On-site; USD 40,000 - 45,000; Full time

Job summary

Join a dynamic team at a national provider specializing in hospitality-focused parking solutions. As an Assistant Account Manager, you will play a key role in ensuring exceptional guest service and operational efficiency. This position involves supervising valet operations, training staff, and maintaining strong client relationships. You will lead a team dedicated to delivering high-quality service while fostering a positive workplace culture. If you are passionate about customer service and have a knack for leadership, this is the perfect opportunity to grow your career in a supportive environment that values excellence.

Benefits

Health Insurance

401K

Paid Time Off

Tuition Assistance

Bonuses

Leadership Programs

Nationwide Discounts

Qualifications

• 1+ year supervisory experience in customer service/hospitality preferred.
• Ability to analyze revenue and payroll data effectively.

Responsibilities

• Provide hands-on guest service training to associates.
• Supervise and coordinate all valet operations efficiently.

Skills

Customer Service

Communication Skills

Leadership

Operational Oversight

Education

High School Diploma or GED

Management Training/Certifications

Job description

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Job Title:

Assistant Account Manager

Department:

Valet Parking Operations

Reports to directly:

Account Manager

Schedule:

Full Time

Status:

Exempt

Compensation:

Starting $40,000 - $45,000 (Rates can vary by market and experience)

Position Summary

The Assistant Account Manager supports daily operations by ensuring high-quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims. This role also works shifts as needed, ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and associates.

Primary Objective

To support the successful operation of an assigned valet account by ensuring exceptional guest service, assisting with staff management and development, and maintaining operational efficiency through oversight of service delivery, financial performance, and safety standards.

Duties And Responsibilities

1. Guest Service Leadership: Provide hands-on guest service training to all associates, ensuring team members consistently meet or exceed PMC’s guest service standards. Monitor daily interactions to uphold a premium customer experience, fostering a welcoming environment that reflects the highest levels of hospitality.
2. Operational Oversight: Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval, as well as proper key handling and storage procedures. Take proactive steps to reduce guest claims (such as vehicle damage) and associate injuries through continuous monitoring and training on safety protocols.
3. Human Resources Support: Lead and support key HR functions, including interviewing, hiring, onboarding, training, and performance management of associates. Ensure all team members are properly certified, follow company policies, and receive ongoing coaching and development to promote a high-performing team.
4. Service Standards, Appearance And Discipline: Ensure all associates consistently uphold PMC’s service standards, maintain a professional, uniformed appearance, and deliver a high-quality guest experience. Support accountability through the administration of progressive discipline, following company policy to address performance or policy violations with fairness, consistency, and proper documentation, under the guidance of the Account Manager.
5. Client And Communication Management: Maintain clear and consistent communication with both associates and client contacts. Anticipate client needs, address operational concerns, and resolve customer service issues proactively and efficiently, ensuring client satisfaction and contract retention.
6. Payroll And Reporting Oversight: Conduct weekly audits of associate timecards, including review of clock punches, claimed tips, minimum wage adjustments, and vehicle counts. Follow up on discrepancies with associates and submit accurate reports by established deadlines to maintain payroll accuracy.
7. Revenue Management Support: Assist with account revenue management by ensuring all shifts follow PMC’s Revenue SOPs, including the setup and maintenance of proper reporting processes to monitor and safeguard financial performance.
8. Team Development And Workplace Culture: Identify and develop high-potential associates by providing ongoing skills training and leadership development to support internal promotions, using PMC’s resources and tools to build a strong, high-performing team. Foster a positive, team-oriented culture that encourages open communication, collaboration, and mutual respect, while reinforcing PMC’s commitment to hospitality and service excellence.
9. 24/7 Operational Support: Serve as a key contact for urgent operational issues, remaining available for on-call problem-solving to always support the account, ensuring uninterrupted service and immediate response to critical needs.
10. Company Initiatives: Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations.
11. Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
12. Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.

Qualifications

• High school diploma or GED; 1 year minimum supervisory and related customer service/hospitality experience preferred; management or leadership training/certifications/business background preferred.
• Valid driver’s license, reliable transportation, and an acceptable motor vehicle record (no more than three moving violations in three years). Must pass and maintain a background check. No specific certifications required.
• Exceptional hospitality, customer service, and communication skills. Ability to analyze revenue and payroll data, identify discrepancies, and develop solutions.
• Work environment involves indoor and outdoor settings, collaboration with teams, vendors, and clients, often using computers and phones.
• Physical ability to sit, stand, walk, lift moderate weights, and focus visually for safety and operational awareness.
• Use of personal cell phones for work-related communication is permitted per company policy.

About PMC

Parking Management Company (PMC) is a national provider based in Nashville, TN, specializing in hospitality-focused parking solutions, including valet and self-parking management, shuttle services, and more. Serving various industries, PMC emphasizes a customer-first approach and seamless service.

How To Apply

If interested, apply today via our mobile-friendly application. We look forward to your application!

Pay Transparency & Benefits

PMC promotes pay transparency and offers benefits such as health insurance, 401K, bonuses, leadership programs, paid time off, tuition assistance, and nationwide discounts. Employment is at-will, and the position is exempt under FLSA. PMC is an equal opportunity employer, committed to diversity, equity, and inclusion.