Assistant Valet Account Manager - Charlotte, NC

Parking Management Company; Charlotte (NC); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Life and supplemental insurance

Bonus opportunities based on goals

Paid time off

Job summary

Parking Management Company in Charlotte, NC is seeking an Assistant Valet Account Manager to support the daily operation of a valet account across multiple hospitality properties. The role emphasizes guest service, staff hiring and development, operational supervision, revenue controls, payroll review, and safety, with hands-on shift support as needed.

The position requires a high school diploma or GED, at least one year of supervisory experience in customer service or hospitality, and a valid

Qualifications

• High school diploma or GED required; supervisory experience in customer service or hospitality preferred.
• Leadership training or certifications preferred.

Responsibilities

• Coordinate daily valet operations including safe parking and key handling.
• Interviewing, hiring, onboarding, and training; coach associates.
• Monitor guest service, enforce standards, and administer progressive discipline under guidance.
• Communicate with associates and client contacts to resolve concerns and support retention.
• Audit timecards, tips, wage adjustments, and reports; enforce revenue procedures.
• Support process improvements and on-call coverage; flexible hours.
• Attend meetings and travel occasionally for account support.

Skills

Supervisory experience

Guest service

Communication

Hospitality

Safety awareness

Education

High school diploma or GED

Leadership training / certifications preferred

Job description

Assistant Valet Account Manager - Charlotte, NC

Location: Multiple hospitality properties in Charlotte

Department: Valet Parking Division

Schedule: Full-time; Schedule may include evenings, weekends, holidays, and other hours based on operational needs

Classification: Exempt, subject to confirmation that the position satisfies all applicable salary and duties requirements

Base Pay: $42,500 per year

Application Deadline: Until Filled

Pay Transparency and Equal Pay

The posted base-pay rate or range is a good-faith estimate of the wage or salary PMC reasonably expects to pay upon hire for this position and listed work location. Starting pay will be within the posted range based on relevant experience, Qualifications, and property assignment. The range covers the expected starting rates at all properties included in this posting.

PMC supports legally protected compensation discussions and prohibits retaliation for exercising those rights. PMC does not request or use salary history in hiring or pay decisions except as permitted by applicable law.

Position Summary

The Assistant Account Manager supports the Account Manager in the daily operation of an assigned valet account. Responsibilities include guest service, staff hiring and development, operational supervision, revenue controls, payroll review, claims prevention, and safety. The role provides hands‑on shift support as needed, including safe vehicle parking and retrieval, while maintaining strong relationships with associates and client contacts.

Duties And Responsibilities

• Coordinate daily valet operations, including safe vehicle parking and retrieval, secure key handling, and hands‑on shift support. Reinforce safety procedures to help prevent vehicle damage and associate injuries.
• Assist with interviewing, hiring, onboarding, and required training. Coach associates, develop future leaders, and promote teamwork and internal advancement.
• Monitor guest service and uniform standards, provide performance feedback, and administer fair, documented progressive discipline under the Account Manager’s guidance.
• Communicate with associates and client contacts, resolve guest and operational concerns, and use feedback to improve service and support account retention.
• Audit weekly timecards, clock punches, reported tips, minimum wage adjustments, and vehicle counts. Resolve discrepancies, submit timely reports, and enforce PMC’s revenue procedures.
• Implement company initiatives, involve staff in process improvement, and support team accountability.
• Participate in assigned on‑call coverage and address urgent staffing, service, and safety needs. Work flexible hours, including evenings, weekends, and holidays, as required.
• Attend required meetings and training, travel occasionally for account support or company business, and perform other duties as assigned.

Knowledge, Skills, And Abilities

Competencies and Qualifications

Ability to perform essential duties satisfactorily, with or without reasonable accommodation.

Education/Experience

High school diploma or GED required. At least one year of supervisory experience in customer service or hospitality preferred. Relevant management or leadership training or certifications preferred.

Certificates and Licenses

A valid driver’s license and reliable transportation are required. Maintain an acceptable motor vehicle record in accordance with PMC policy, including no more than three moving violations within a three-year period. Must meet applicable background‑screening requirements consistent with company policy and applicable law. Complete required PMC training and any applicable internal certifications; no additional professional certifications are required.

Hospitality, Customer Service and Communication

Strong guest service and communication skills, including active listening, anticipating guest needs, and resolving concerns professionally.

Strong Analytical And Problem‑Solving Abilities

Ability to review revenue and payroll data, resolve discrepancies, and improve operational efficiency.

Work Environment

Work takes place indoors and outdoors at valet properties, including driveways, garages, parking lots, and on‑site offices, with exposure to vehicle traffic and varying weather. Administrative duties include computer and telephone use.

Physical Demands

Duties include extended standing and walking, sitting, entering and exiting vehicles, driving guest vehicles, bending, reaching, and handling keys and equipment. Ability to observe traffic and surroundings is essential for safety. Essential functions may be performed with or without reasonable accommodation.

Technology, Cell Phone Use, and Expense Reimbursement

This position may require the use of a mobile phone for work‑related communication and access to company applications. PMC will reimburse employees for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with company policy and applicable federal, state, and local law. Company‑issued equipment may be provided when applicable.

Compensation And Benefits

Benefits vary based on employment status, plan eligibility, and the terms of the applicable benefit plans. Eligible employees may receive:

• Medical, dental, and vision insurance
• 401(k) plan
• Supplemental life and critical‑illness insurance
• Bonus opportunities: Based off annual outlined goals
• Paid time off: paid vacation/PTO available to this position
• Paid training
• Leadership‑development opportunities
• Tuition assistance through Bellevue University of up to $5,250 annually
• Nationwide employee discounts through Perks at Work
• Other compensation: Bonus opportunities

Employment Classification

PMC intends to classify this position as exempt from overtime requirements. Exempt status depends on the position satisfying all applicable federal, state, and local salary, duties, authority, and independent‑judgment requirements.

The position’s title alone does not determine its classification. The employee’s actual duties must remain consistent with the applicable exemption requirements. PMC may review or modify the classification when responsibilities or legal requirements change.

At‑Will Employment

Except where applicable law or a binding agreement provides otherwise, employment is at will and may be ended by either party with or without cause or advance notice, subject to applicable law. An introductory period does not guarantee continued employment or override statutory termination protections.

Equal Employment Opportunity

PMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex, pregnancy, childbirth or related medical conditions, reproductive‑health decision‑making, gender, gender identity, gender expression, sexual orientation, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other status protected by applicable law.