Hotel Valet Manager - Charlotte

Parking Management Company; Charlotte (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

P hire with Parking Management Company is seeking a Talented Valet Account Manager to oversee daily operations at Charlotte properties, deliver exceptional guest service, supervise staff, manage schedules, and monitor budgets. You’ll ensure safety, compliance, and strong client relationships while driving performance.

The role requires a high school diploma, 3+ years in supervisory roles in hospitality-related fields, and a valid driver’s license.

Qualifications

• High school diploma or equivalent required.
• At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment preferred.
• Experience managing schedules, payroll, labor expenses, or operating budgets preferred.
• Valid driver's license required.

Responsibilities

• Client Relationship Management: serve as the primary operational contact for the assigned property and ensure contractual service requirements.
• Operational Management: oversee daily valet and parking operations; prepare schedules and staffing levels; monitor safety, service quality, and traffic flow.
• Financial And Administrative Responsibilities: monitor revenue, payroll, expenses; review reports; manage labor costs within budgets.
• Employee Leadership and Development: recruit, onboard, train, coach, and develop employees; foster a respectful work environment.
• Communication and Reporting: provide updates to management; communicate with employees, clients, vendors, HR; attend required trainings.
• Safety and Compliance: promote safe operations; report incidents; comply with company policies and legal requirements.
• Additional Responsibilities: travel as needed; flexible schedule including evenings/weekends; perform other duties.

Skills

Leadership

Client relationship management

Staffing & scheduling

Budgeting & financial management

Operations management

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Scheduling systems

Payroll software

Job description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Valet Account Manager – Charlotte, NC

Location:

Multiple hospitality properties in Charlotte

Department:

Valet Parking Division

Schedule:

Full-time; schedule may include evenings, weekends, holidays, and other hours based on operational needs

Classification:

Exempt, subject to confirmation that the position satisfies all applicable salary and duties requirements

Annual Salary Range:

$50,000–$60,000 per year

Additional Compensation:

May be eligible for bonus opportunities under the terms of the applicable bonus plan

The posted salary range represents the compensation PMC reasonably expects to pay for this position upon hire. The actual starting salary will be determined within the posted range based on relevant experience, qualifications, skills, property assignment, and business needs. Bonuses are not guaranteed and are governed by the terms and conditions of the applicable bonus plan.

Position Summary

The Valet Account Manager oversees the daily operations of an assigned hospitality property or parking location. This position is responsible for delivering exceptional client and guest service, supervising employees, managing schedules and labor expenses, monitoring financial performance, maintaining safe operations, and supporting valet services when operationally necessary.

Primary Objective

Lead a safe, efficient, and guest-focused valet operation while building strong client relationships, developing employees, maintaining financial accountability, and ensuring compliance with company policies, contractual requirements, and applicable laws.

Essential Duties And Responsibilities

Client Relationship Management

• Serve as the primary operational contact for the assigned property.
• Build professional relationships with clients and property stakeholders.
• Ensure contractual service requirements and performance standards are met.
• Respond promptly to client questions, concerns, and service issues.
• Identify opportunities to improve service quality, client satisfaction, and account performance.

Operational Management

• Oversee daily valet and parking operations.
• Prepare schedules and maintain appropriate staffing levels.
• Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards.
• Conduct regular inspections of the assigned operation.
• Address operational concerns and implement corrective actions when necessary.
• Perform or assist with valet duties when needed, including safely parking and retrieving vehicles.

Financial And Administrative Responsibilities

• Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information.
• Review financial and operational reports for accuracy and identify unusual activity or discrepancies.
• Maintain accurate records and submit required reports on time.
• Work with regional leadership to manage labor costs and operate within approved budgets.
• Follow applicable cash-handling, timekeeping, payroll, and recordkeeping procedures.

Employee Leadership and Development

• Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
• Communicate performance expectations and provide employees with regular coaching and feedback.
• Promote a respectful, inclusive, and professional work environment.
• Address performance and conduct concerns consistently and in coordination with Human Resources.
• Support employee development and internal advancement opportunities.
• Ensure employees follow company policies, client requirements, and safety procedures.

Communication and Reporting

• Provide management with regular updates regarding staffing, operations, financial performance, client needs, and emerging concerns.
• Communicate effectively with employees, clients, vendors, Human Resources, and other departments.
• Respond appropriately to urgent operational matters.
• Attend required meetings and complete assigned training by established deadlines.

Safety and Compliance

• Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices.
• Report workplace injuries, vehicle incidents, property damage, and safety concerns promptly.Ensure required incident documentation is completed accurately.
• Follow all applicable company policies and federal, state, and local requirements.

Additional Responsibilities

• Travel locally or to other company locations when required.
• Work a flexible schedule based on account needs, including occasional evenings, weekends, holidays, and extended hours.
• Perform other job-related duties consistent with the position's responsibilities and business needs.

Supervisory Responsibilities

The Valet Account Manager supervises assigned employees and is responsible for scheduling, training, coaching, performance management, policy enforcement, and daily operational direction. The manager is expected to maintain an accessible leadership style, encourage employee participation, and continuously improve team performance and service quality.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment preferred.
• Experience managing schedules, payroll, labor expenses, or operating budgets preferred.
• Additional education or training in leadership, hospitality, or business management is beneficial but not required.

PMC will consider relevant combinations of education, training, and experience.

Licenses And Driving Requirements

• Valid driver's license required.
• Driving record that meets PMC's standards for positions involving vehicle operation.
• No more than three moving violations during the preceding three-year period.
• Ability to travel between assigned work locations when required.
• Ability to operate manual-transmission vehicles when required by the assigned property.

Because driving is an essential function of this position, employment may be contingent upon completion of an applicable motor-vehicle-record review.

Knowledge, Skills, And Abilities

• Strong leadership, coaching, and team-development skills.
• Excellent guest-service and client-relationship skills.
• Ability to prepare schedules and manage staffing and overtime.
• Ability to review revenue, payroll, and expense information.
• Strong organizational, analytical, and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to respond calmly and professionally to operational concerns.
• Ability to use computers, mobile devices, scheduling systems, and operational software.
• Ability to safeguard confidential employee, client, and company information.
• Ability to prioritize responsibilities and exercise sound judgment in a fast-paced environment.

Work Environment

This position works in both indoor and outdoor environments, including hotels, parking facilities, valet lanes, garages, and office areas. The employee may be exposed to moving vehicles, traffic, noise, heat, cold, rain, humidity, and other weather conditions.

PMC will provide appropriate rest, recovery, and cool-down periods and follow applicable State heat-illness-prevention requirements.

Physical Requirements

• Standing and walking for extended periods.
• Moving quickly when operationally necessary and safe.
• Frequently entering and exiting vehicles.
• Bending, reaching, climbing stairs, and working in parking facilities.
• Lifting, carrying, pushing, or pulling items weighing up to 50 pounds.
• Safely operating vehicles and maintaining awareness of vehicles, guests, and pedestrians.
• Communicating effectively with guests, clients, and employees.

Cell Phone Use and Expense Reimbursement

This position may require the use of a mobile phone for work-related communication and access to company applications. PMC will reimburse employees for necessary and reasonable business expenses, including required business use of a personal mobile phone, in accordance with company policy and applicable law. Company-issued equipment may be provided where applicable.

Physical Requirements

The essential functions of this position may require standing and walking for extended periods; running or moving quickly when appropriate and safe; frequently entering and exiting vehicles; bending, reaching, and using stairs; lifting or moving items weighing up to 50 pounds; and working outdoors in varying weather conditions.

PMC provides reasonable accommodations to qualified applicants and employees with disabilities, pregnancy-related limitations, and sincerely held religious beliefs and practices unless doing so would create an undue hardship. Applicants requiring an accommodation during the application or hiring process may contact [HR email address or telephone number].

Technology, Cell Phone Use, and Expense Reimbursement

This position may require the use of a mobile phone for work-related communication and access to company applications. PMC will reimburse employees for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with company policy and applicable State law. Company-issued equipment may be provided when applicable.

Compensation And Benefits

Benefits vary based on employment status, plan eligibility, and the terms of the applicable benefit plans. Eligible employees may receive:

• Medical, dental, and vision insurance
• 401(k) plan
• Supplemental life and critical-illness insurance
• Bonus opportunities
• Paid time off
• Paid training
• Leadership-development opportunities
• Tuition assistance through Bellevue University of up to $5,250 annually
• Nationwide employee discounts through Perks at Work

Pay Transparency and Equal Pay

PMC complies with state pay-transparency and equal-pay requirements. Employees and applicants may discuss, disclose, or inquire about wages and compensation as permitted by law. PMC prohibits discrimination or retaliation against applicants or employees for exercising legally protected rights related to compensation.

PMC does not request an applicant's salary history or rely on salary history to determine whether to offer employment or what compensation to offer, except as otherwise permitted by applicable law.

Employment Classification

PMC intends to classify this position as exempt from overtime requirements. Exempt status depends on the position satisfying all applicable State salary, duties, authority, and independent-judgment requirements.

The position's title alone does not determine its classification. The employee's actual duties must remain consistent with the applicable exemption requirements. PMC may review or modify the classification when responsibilities or legal requirements change.

At-Will Employment

Employment with PMC is at will. This means either PMC or the employee may end the employment relationship at any time, with or without cause or advance notice, subject to applicable law.

Any introductory period does not change the at-will employment relationship or guarantee employment for a specific period.

Equal Employment Opportunity

PMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex, pregnancy, childbirth or related medical conditions, reproductive-health decision-making, gender, gender identity, gender expression, sexual orientation, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other status protected by applicable law.

This is a non-exempt position eligible for overtime compensation in accordance with applicable law.

Employment with PMC is at will, meaning either PMC or the employee may end the employment relationship at any time, with or without cause or advance notice, subject to applicable law. The 120-day introductory period does not alter the at-will nature of employment or guarantee employment for any particular period.