Assistant Unit Manager: Lead Teams & Grow Fast

Mitra QSR; Pennsylvania; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Family culture

Great working hours

Employee recognition programs

Community involvement

Competitive compensation

401k with company match

Health care and wellness

Job summary

Mitra QSR is hiring an Assistant Unit Manager to partner with the Restaurant General Manager and oversee employees, customers, and restaurant operations. You will foster a positive culture, drive service excellence, and maintain high standards of cleanliness and efficiency in a fast-paced QSR environment.

The role emphasizes leadership, training, and accountability for financial performance, safety compliance, and guest satisfaction. Growth opportunities available within Mitra QSR family.

Qualifications

• Servant leadership approach to motivate and develop team members
• Ability to mentor and coach staff for growth
• Willingness to continuously learn and improve processes
• Strong focus on delivering excellent customer service and quality products
• Basic understanding of restaurant finances and cost awareness
• Owns business outcomes by partnering with management

Responsibilities

• Oversee day-to-day operations with the Restaurant General Manager
• Nurture and retain a high-performing team and foster a customer-centric culture
• Ensure fast, friendly service and clean, safe dining environments
• Maintain restaurant standards, equipment, and overall operations
• Partner with GM to manage restaurant P&L and financial performance
• Adhere to laws, regulations and brand policies

Skills

Servant Leader

Mentor and Coach

Learner Mindset

Customer Service Focused

Financial Acumen

Ownership Mindset

Job description

HIRING ASSISTANT UNIT MANAGER LEVELS 1 - 2 - 3 (Level based on experience and will be determined during Interview)

Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.?

Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,000 KFC locations worldwide, along with Taco Bell, Pizza Hut, and The Habit Burger Grill. As the world's largest restaurant company, Yum! Brands opens a new restaurant approximately every two hours. Mitra QSR is one of the Largest KFC Franchise Organizations in the Country.

COMPANY INTRODUCTION

• At Mitra QSR: Our genuine passion for service, honesty, and growth drives us. This passion has helped us grow from one store in Texas to 180 stores in 15 states, making us the third-largest KFC franchisee in the U.S.
• Our Journey and Growth: We enjoy every step, committed to learning and adapting in this fast-changing world
• Our Belief and Commitment: We believe skills can be taught, but passion comes naturally. Our job is to provide the best resources and training for your success and career growth
• Our Leadership and Team: Our operating leadership team brings 25+ years of experience in KFC/Taco Bell and 10+ years at Mitra QSR, supported by 30+ Area Leaders with an average tenure of over 8 years with us

WHY JOIN US?

• Family-Oriented Company Culture
• Great Working Hours (No breakfast and typical restaurant close by 11pm)
• Employee Recognition Programs
• Community Involvement Opportunities
• Competitive Compensation and Benefits
• Competitive Wages
• Bonus Eligibility
• Paid Time Off
• 401k with Company Match
• Health Care and Wellness Programs
• Employee Discounts
  
• Education and Career Advancement Opportunities
• KFC Scholarships: Employees can apply for scholarships up to $20,000 for college or trade school
• Tuition-Free Degree: KFC employees can obtain a tuition-free degree fully funded by the KFC Foundation

Come join us and experience the Mitra family culture and build a rewarding career with ample opportunities for growth and financial success.

JOB SUMMARY
As an Assistant Unit Manager at Mitra QSR, you will be partner up with Restaurant General Manager and help oversee three key areas of our business:

• Our Employees: You will oversee day-to-day operations, nurture, grow, and retain your team, and build a culture of excellent customer service
• Our customers: Your team will take pride in delivering great food with a smile, served quickly in a clean restaurant. As a Quick Service Restaurant (QSR), speed and quality are our priorities
• Our Restaurants: Maintain high standards for cleanliness, equipment, and overall operations to ensure a safe and efficient environment

ROLE EXPECTATIONS

• Create a Positive Environment : Foster a positive and collaborative workplace where everyone feels valued
  
• Mentor and Inspire : Partner with Restaurant General Manager and inspire your team to ensure customers get the best service
  
• Deliver Great Service : Ensure guests have great experiences with friendly service, cleanliness, and quality food
  
• Maintain Standards : Keep the restaurant clean and well-maintained, including equipment and overall operations
  
• Manage Finances : Partner with Restaurant General Manager and manage the restaurant's Profit and Loss (P&L) statement
  
• Ensure Compliance : Follow all laws and regulations and adhere to Brands/Mitra standards and policies

SKILLS AND QUALIFICATIONS

• Servant Leader : Success depends on the team's success
  
• Mentor and Coach : Effectively mentors and coaches team members
  
• Learner Mindset : Enjoys learning and improving processes
  
• Customer Service Focused : Prioritizes delivering excellent customer service and great products
  
• Financial Acumen : Basic understanding of restaurant finances
  
• Ownership Mindset : Partner with Restaurant General Manager and take responsibility for business outcomes

REQUIREMENTS

• 1 year management experience preferred
• Must be at least 18 years old with valid U.S. ID
• Must pass a criminal background check and be able to manage minors
• Must be flexible with work hours, including weekends and holidays, to meet business needs
• Ability to stand for lengthy periods and lift up to twenty-five pounds
• Be willing to have fun and be part of the Mitra culture

Join us at Mitra QSR and be part of a team where your passion fuels our success! Visit our website at Mitra QSR Careers to apply and learn more abou t us.