Assistant Transportation Manager- SFO

SkyHop Global LLC; San Francisco (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) with company match

Medical/dental/vision

Life insurance

Wellness programs

PTO & holiday pay

Referral bonus program

Job summary

SkyHop Global is seeking an hands-on, results-driven Assistant Operations Manager in Burlingame, CA to oversee a busy 24/7 Bay Area operation serving SFO, OAK, and SJC. You’ll lead a team of 85–90 drivers, guide scheduling, coaching, and performance management.

Role requires strong leadership, safety compliance, and data-informed decision-making to ensure on-time transportation and high service standards in a fast-paced environment.

Qualifications

• 2+ years of hands-on management experience leading large, diverse teams.

Responsibilities

• Lead & Motivate: Directly manage 85–90 drivers across multiple airports, building a high-performance culture.
• Drive Operational Excellence: Ensure safe, on-time crew transport and rapid issue resolution, upholding service standards.
• Engage & Develop Drivers: Provide scheduling support, coaching, and performance management to boost service quality and morale.
• Champion Safety & Compliance: Enforce DOT regulations and perform vehicle and driver inspections/audits.
• Be the Airline Partner’s Go-To: Serve as primary contact for airline clients and ensure exceptional service delivery.
• Analyze & Report: Review metrics, identify trends, and report performance to senior leadership.

Skills

Operational Leadership

People-First Leadership

Decisive under Pressure

Exceptional Communicator

Operational Excellence Mindset

Tech-Savvy & Data-Informed

Flexible & 24/7 Availability

Tools

Scheduling systems

Dispatch systems

Performance tracking systems

Job description

Hands-On Leader | Fast-Paced 24/7 Operation | Competitive Pay + Benefits

About SkyHop Global

SkyHop Global is a premier ground-transportation company trusted by top airlines nationwide. Every day, we safely and reliably move pilots, flight attendants, and other airline crew members between airports, hotels, and training centers—keeping their schedules on track. Our commitment to safety, service, and efficiency makes us the go-to partner for the aviation industry.

The Opportunity

We’re seeking a hands-on, results-driven Assistant Operations Manager to oversee our busy San Francisco Bay Area operation. Based in Burlingame, CA, you’ll lead transportation services across SFO, OAK, and SJC. This is a 24/7/365 operation—no two days are alike. The right candidate thrives in a fast-paced, dynamic environment and loves being in the field with their team as much as analyzing performance data.

What You’ll Do

• Lead & Motivate: Directly manage 85–90 drivers across multiple airports, creating a collaborative, high-performance culture.
• Drive Operational Excellence: Ensure seamless, safe, on-time crew transportation. Solve issues quickly while upholding SkyHop’s high service standards.
• Engage & Develop Drivers: Provide hands‑on support with scheduling, coaching, and performance management to boost service quality and morale.
• Champion Safety & Compliance: Enforce DOT regulations and company safety protocols. Conduct regular inspections and audits of vehicles and drivers.
• Be the Airline Partner’s Go-To: Serve as the primary contact for airline clients, proactively addressing concerns and ensuring exceptional service delivery.
• Analyze & Report: Review key metrics to identify trends, improve operations, and communicate performance to senior leadership.

What We’re Looking For

• Proven Operational Leadership: 2+ years of hands‑on management experience overseeing large, diverse teams. Transportation, logistics, or other 24/7 operational industries a plus but not necessary- we need a LEADER!
• People-First, Results-Driven Leader: Demonstrated ability to recruit, develop, and retain talent while holding teams accountable to performance and safety standards.
• Decisive and Calm Under Pressure: Skilled at managing multiple priorities, resolving challenges in real time, and maintaining operational control in a fast‑paced environment.
• Exceptional Communicator: Able to effectively engage with employees at every level—frontline drivers to airline executives—with professionalism and clarity.
• Operational Excellence Mindset: Experienced in workforce planning, cost control, and process optimization to ensure service reliability and profitability.
• Tech‑Savvy and Data‑Informed: Comfortable using scheduling, dispatch, and performance tracking systems to analyze trends and drive continuous improvement.
• Flexible and Committed: Available to work early mornings, evenings, weekends, and holidays as needed to support a true 24/7/365 operation.

What We Offer

• Competitive Salary: 75,000–$85,000 base + up to 20% monthly performance bonus.
• Comprehensive Benefits: 401(k) with company match, medical/dental/vision, life insurance, wellness programs, PTO & holiday pay.
• Referral Bonus Program and additional performance incentives.
• Career Growth: Advancement opportunities in a rapidly growing company that values leadership and operational excellence.

Location

On-site in Burlingame, CA, supporting operations at SFO, OAK, and SJC airports.

SkyHop Global is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.