Assistant to the Front Desk Manager (Monday to Friday 8:45am- 2:45 pm)

Jackson Hewitt - 3222; Kettering (OH); On-site; USD 25,000 - 28,000; Part time

Job summary

Jackson Hewitt - 3222 in Ohio is seeking a part-time seasonal coordinator for the tax season. The role supports four office locations, handling front-desk duties, client communications, and administrative tasks with a focus on accuracy and service.

You will manage telephone calls, schedule tax appointments, assist with opening/closing, and help with daily office operations. Reliable, detail-oriented candidates with strong organization will thrive in this busy setting.

Qualifications

• Proven experience in a high-volume administrative, front desk, or coordinator role in a professional office.
• Exceptional phone etiquette, strong communication, and robust customer service skills.
• Strong proficiency in scheduling software and basic office applications.
• Ability to multitask effectively and manage competing priorities across multiple locations with excellent attention to detail.
• A proactive and solutions-oriented approach to problem-solving.
• Must be dependable and punctual to ensure operational coverage.

Responsibilities

• Greets clients in a friendly, professional manner and provides service with a calm demeanor.
• Answer or make calls to address client needs, issues, or questions, ensuring support and value.
• Discuss services, products, and promotions, and make sales or recommendations as appropriate.
• Take ownership in researching, resolving, or escalating client issues with professionalism.
• Respond to client inquiries via phone, email, or chat promptly and accurately.
• Maintain effective communication with preparers regarding outstanding items and notes.
• Assist in managing the appointment scheduler/calendar for tax appointments across four locations.
• Monitor office flow and client activity; assist with check distribution when preparers are occupied.
• Assist with opening and closing procedures of the main office daily.
• Document customer records and cases using internal software and databases.
• Utilize multiple tools and knowledge bases to provide accurate client information.
• Support in maintaining a clean and welcoming workplace, including light tidying duties.

Skills

High-volume admin exp

Phone etiquette & comms

Scheduling software

Multitask & detail-oriented

Job description

Schedule and Commitment

This is a part-time, seasonal role requiring consistent commitment during the tax season.

Compensation: $18 to $20 Hourly

The working hours are:

• Schedule: Monday to Friday 8:45 to 2:45


• Duration: Mid-December through April 16th

This is a high-impact support position essential to the daily function of our four office locations. You will work closely with the Front Desk Manager, serving as a critical hub for client communications and administrative tasks. This role requires exceptional organizational skills, a proactive attitude, and a commitment to detail.

Key Responsibilities

Client Service & Communication

• Greets all clients with a friendly and professional demeanor.


• Answer or make calls to clients to address their needs, complaints, or issues, ensuring they feel supported and valued.


• Engage in conversation to share information about our services, products, and promotions, and make sales or recommendations as appropriate.


• Take ownership in assisting, researching, resolving, or escalating customer issues, maintaining a professional and courteous demeanor.


• Respond to client queries via phone, email, or chat in a timely and accurate way.


• Engage in active listening with callers, confirming information and diffusing angry clients as needed.

Operational & Administrative Coordination

• Work closely with the Front Desk Manager, assisting in handling and directing all incoming phone calls for all four locations.


• Responsible for managing the appointment scheduler/calendar for all tax appointments, consultations, and drop-offs across all locations.


• Monitor office flow and client activity, taking initiative to answer phones or assist with check distribution when Preparers are occupied.


• Assist with opening and closing procedures of the main office daily.


• Maintain and track the status of tax returns currently being processed, keeping accurate records and file notes.


• Diligently and accurately document customer records and cases using internal software and databases.


• Utilize multiple tools, knowledgebase, and communication skills to effectively research and provide accurate client information.


• Assist in maintaining a clean and inviting workplace, which may include light tidying and cleaning duties.

Internal Team Assistance

• Communicate priorities to tax preparers as directed by the Front Desk Manager, ensuring a steady workflow of returns.


• Clearly communicate with preparers regarding outstanding items, notes, and documentation required to complete a return.

What You'll Need to Succeed (Qualifications)

We are looking for a highly capable coordinator ready to thrive in a busy, high-volume environment.

• Proven experience in a high-volume administrative, front desk, or coordinator role, preferably in a professional office environment.


• Exceptional phone etiquette, strong communication, and robust customer service skills.


• Strong proficiency in scheduling software and basic office applications.


• Ability to multitask effectively and manage competing priorities across multiple locations with excellent attention to detail.


• A proactive and solutions-oriented approach to problem-solving.


• Must be dependable and punctual to ensure operational coverage.