ASSISTANT TO THE COMMUNITY MANAGER

VIS Group, Inc; Washington (District of Columbia); On-site; USD 63,039,000 - 74,677,000; Full time

Benefits offered by this job

PTO with tenure-based increases

Federal holidays off

Sick leave

Family leave

Continuing education/certification

Mileage reimbursement

Performance-based Christmas bonus

Medical insurance after trial period

Dental/Vision insurance after trial

Life insurance after trial

401(k) with company match

Job summary

VIS Group, Inc. is seeking an HOA Manager to oversee maintenance, rule enforcement, and financial matters for residential communities in the Puget Sound region. The role involves coordinating with Community Managers, handling communications, and supporting board meetings.

The position requires strong organization, travel to multiple counties, and experience with association governance. This is a full-time on-site role with competitive compensation.

Qualifications

• Excellent written and verbal communication skills.
• Excellent group presentation skills.
• Ability to interact with a variety of board members.
• Must be self-directed.
• High level of organizational and time management skills.
• Higher than typical knowledge of computers.
• Work well under pressure.
• Ability to travel to various locations in King, Pierce, and Thurston Counties.
• Knowledge of Caliber software is a plus.

Responsibilities

• Provide all administrative support to the Community Manager(s).
• Respond to customer tickets, emails, and phone calls in support of the assigned portfolio(s).
• Prepare meeting packets and schedule meetings.
• Assist with association mailings.
• Conduct compliance inspections for clients.
• Prepare for and attend Board and Association meetings.
• Ensure work orders and repairs are scheduled and completed.
• Process escrow requests, hardship requests, ACC requests, resale certifications and other items.
• Locate and coordinate vendor bids and support when needed.
• Provide other customer service support as needed.

Skills

Communication skills

Public speaking

Board interaction

Self-directed

Time management

Computer proficiency

Pressure resilience

Travel readiness

Caliber software

Education

Bachelor's Degree or higher preferred

Tools

Caliber software

Job description

Job Description

Job Description

Description

OVERVIEW

HOA Management companies are responsible for a variety of tasks related to the maintenance and upkeep of a residential community. They are typically involved in drafting and enforcing community rules and regulations. An HOA manager facilitates disputes between neighbors in the community they manage as they relate to the HOA. For example, they may handle complaints about excessive noise, encroachment on property lines, or violation of rules. The HOA Manager is responsible for the general maintenance and upkeep of common areas in a community. They may retain a landscaping company to cut grass and care for plants and trees. An HOA management company also handles the financial matters of the HOA, including the collection of association fees from residents and drafting and maintaining the budget.

About Our Company

We are a growing community association management company, with communities all along the Puget Sound area and offices in Lacey and Bellevue, WA.

Job Location

Lacey, WA

Hours/Week

40 hr

Starting Salary

$22-$26 per hour, DOE

Job Duties and Responsibilities

• Provide all administrative support to the Community Manager(s). Support includes, but is not limited to responding in a timely manner to customer tickets, emails, and phone calls in support of the assigned portfolio(s), preparation of meeting packets, scheduling meetings, association mailings, etc. Conducts compliance inspections for clients. Prepare for and periodically attend Board and Association meetings. Ensure that association work orders and repairs are scheduled and completed as requiredProcess escrow requests, hardship requests, ACC Requests, resale certifications and other items as neededLocate and coordinate vendor bids and support when neededProvide other customer service support as neededAny other administrative tasks as deemed appropriate in support of the Community Manager(s) portfolio(s)

Requirements

Skills and Qualifications

• Excellent written and verbal communication skills
• Excellent group presentation skills
• Ability to interact with a variety of board members
• Must be self-directed
• High level of organizational and time management skills
• Higher than typical knowledge of computers
• Work well under pressure
• Ability to travel to various locations in King, Pierce, and Thurston Counties
• Knowledge of Caliber software is a plus

Benefits

• Personal Time Off (PTO) starting with 2 weeks increasing to 4 weeks based on tenure (full time).
• Days off during designated federal holidays per employee handbook, currently 10 (full time).
• Sick leave
• Family leave
• Company-paid continuing education and certification costs, as approved by your supervisor. Costs will be covered as follows: CAI membership is paid by the company; certification costs are paid by the employee and reimbursed by the company upon obtaining completion certificate. If you leave the company within one year of such certification you must reimburse the company.
• Mileage reimbursement per IRS authorized rate when travelling on business
• Christmas bonus based on your performance and company financial position
• Medical insurance (group policy with 75% coverage by company) upon completion of trial period
• Dental/Vision insurance (group policy with 75% coverage by company) upon completion of trial period
• Life Insurance (group policy with 100% coverage by company) upon completion of trial period
• 401(k) policy (group policy with up to 3% match by company) upon completion of trial period.

Education

Bachelor's Degree and experience with associations is preferred, but not required.