Assistant Ticketing & Season Pass Manager

Mission Ridge Ski Resort; Wenatchee (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

Mission Ridge Ski Resort in Wenatchee, WA is seeking an Assistant Ticketing & Season Pass Manager to oversee ticketing and season pass operations, ensuring a welcoming guest experience and smooth workflows for every guest.

The ideal candidate will lead the Midway Lodge team, coordinating staffing, scheduling, cash handling, inventory, and vendor coordination. This full-time/seasonal role offers $18–$25/hr, with strong leadership driving guest satisfaction and efficient operations.

Qualifications

• Experience in managing food and beverage operations, including staff hiring and training.
• Knowledge of kitchen equipment, safety, cleanliness, and food cost control.
• Ability to manage money, process invoices, and maintain accurate records.

Responsibilities

• Motivate, delegate, lead and manage staff.
• Hire full-time and part-time employees.
• Foster a team atmosphere with room for growth.
• Perform daily cash-outs.
• Manage food and beverage orders, receiving, storage and cost controls.
• Weekly inventory of kitchen and floor items.
• Coordinate flexible staff scheduling.
• Process invoices weekly and reconcile GL accounts.

Skills

Food and Beverage Management

Money handling

Leadership

Guest service

Education

WA Health District Food Server Permit

Class 12 Server Permit

Tools

POS system

Job description

Mission Ridge exists to improve the lives of our guests. We want to fill their hearts with unexplainable joy, freedom, fun, and the excitement of exploration, while strengthening the community we call home. We're looking for an Assistant Ticketing & Season Pass Manager to help lead our ticketing and season pass operations while ensuring a smooth, welcoming, and positive experience for every guest. Our work is guided by four core values: Seek First to Help, Dedicated to Results, Optimism in Action, and Solution Seekers.

OVERVIEW:

Group: Hourly, Group III, Non-Exempt

Reports to: Food and Beverage Manager

Supervises: Midway Lodge Staff

Pay Range: $18-$25/hr

Status: Full time/Seasonal.Midway opens for the ski season when Chair 3 and/or Chair 2 are open for the season.

JOB SUMMARY:

The Midway Lodge Manager is responsible for the overall preparation, presentation, and sale of food and products at Midway Lodge. This position coordinates and oversees kitchen, floor, and barbecue operations while ensuring high-quality food and exceptional guest service. The Manager is responsible for providing a positive dining experience and maintaining efficient operations in a busy, fast-paced environment. The ideal candidate demonstrates strong leadership, professionalism, and the ability to remain positive and composed under pressure, with complete guest satisfaction as the ultimate goal.

ESSENTIAL JOB RESPONSIBILITIES/DUTIES/TASKS:

• This person must be a motivator, delegator, director, team player and leader.Exceptional money handling skills, organizational skills and communication will aid in effectively carrying out this position.
• Hiring a staff of full-time and part-time employees.
• To foster a team playing atmosphere by providing the room to learn and grow as an employee and individual.
• Performing daily cash-outs of Midway.
• Responsible for Midway food ordering, beer and wine ordering, receiving, handling, storage, usage of food and Midway food cost in coordination with the Assistant Manager or Kitchen Lead.
• Weekly inventory of kitchen and floor products.
• Coordinating a flexible schedule to fulfill the needs of Mission Ridge and employees.
• Weekly processing of invoices to correct the General Ledger accounts verifying quantities, freshness of product and pricing.
• To understand, help create, and abide by the annual budget for this specific department.
• Responsible for annual equipment inventories for the department.
• Weekly attendance and participation of Food and Beverage Lead staff meetings covering standards, personnel, financial and calendar.

SKILLS REQUIRED:

• Food and Beverage Management (hiring, educating and training).
• Knowledge of kitchen equipment, safety, cleanliness, menu ingredients, plate presentation, food cost, retail cost, bottom line, food preparation, food service and guest service.Knowledge of bussing operation inside as well as outside.
• Money handling procedures and alcohol service.P.O.S. knowledge.Guest service oriented.
• A Washington State Health District Food Server Permit and a Class 12 Server Permit are required.

SUPERVISORY RESPONSIBILITIES:

• Midway part-time and full-time employees.

WORK ENVIRONMENT:

Midway is an indoor/outdoor environment located at the top of Chair Lift #1 and the base of Chair Lift #2.Chair Lift #1 is taken to get to Midway.Walking down the hill or riding down with the snowcat to get back to the base area.Working on and around snow cats is a daily occurrence.

PHYSICAL REQUIREMENTS:

Rarely (0–12%), Occasionally (12–33%), Frequently (34–66%), Regularly (67–100%)

-Must be able to read reports and use computer

Hearing: Regularly

-Must be able to hear well enough to communicate with coworkers.

Standing/Walking: Regularly

-Consistent and constant standing and walking while in operation.

Climbing/Stooping/Kneeling: Occasionally

-The position requires the ability to stand, walk, climb, balance, kneel, stoop, and crouch for extended periods.

Lifting/Pulling/Pushing: Frequently

-Must be able to lift a minimum of 50 pounds

-Must be able to write, type, and use phone system

Note:The statements herein are intended to describe the general nature and level of work being preformed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skill required of personnel so classified.Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Final candidates may be subject to a background screening.