Assistant Tasting Room Manager

Blake's Beverage Co.; Armada (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in the beverage industry is seeking an Assistant Tasting Room Manager to support operations and enhance guest experiences. This role involves managing staff, promoting products, and ensuring customer satisfaction in a dynamic environment.

Qualifications

• Previous experience in hospitality or customer experience.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Assist in managing day-to-day operations of the Tasting Room.
• Help schedule and train tasting room staff.
• Assist in tracking sales, inventory, and customer data.

Skills

Communication

Leadership

Organizational Skills

Customer Service

Job description

Description

The Assistant Tasting Room Manager is responsible for supporting the overall operation of the tasting room, ensuring a welcoming and educational experience for guests, and assisting in day-to-day management tasks which consist of opening and closing duties along with Toast point of sales computer operations. This role will work closely with the Tasting Room General Manager to maintain an efficient, friendly, and high-quality service environment. The Assistant Tasting Room Manager also helps with the promotion of Blake's products, coordinates events, manages a team of tasting room staff, and ensures the highest level of customer satisfaction.

Operational Support

• Assist in managing the day-to-day operations of the Tasting Room
• Monitor Inventory levels and ensure that product, merchandise and tasting room materials are stocked and organized
• Help schedule tasting room staff and they are trained on procedures and customer service expectations
• Opening and closing procedures of the Tasting Room
• Cleanliness and presentation are maintained to a standard
  
  

Sales

• Attend meetings and understand sales and labor goals
• Help with promotional activates and marketing efforts along with helping our loyalty program grow
• Assist in tracking sales, inventory and customer data
• Prepare weekly reports for management
• Assist in implementing strategies to increases sales and overall guest experience
  
  

Requirements

• Previous experience in hospitality or customer experience
• Excellent communication and interpersonal skills
• Ability to lead, motivate, and manage staff in a fast paced environment
• Strong organizational skills and attention to detail
• Ability to work flexible hours, including weekends and holidays
• Available to work 40–50-hour work weeks