Assistant Supervisor, Tax Compliance

City of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 75,000; Full time

Job summary

The City of Pittsburgh is seeking a candidate to assist with the coordination and supervision of tax billing and collection. This role demands strong customer service skills and requires at least four years of experience in relevant fields. Candidates must also possess an Associate's Degree in Finance or Accounting, ensuring they are adequately prepared for the responsibilities that include managing audits and responding to public inquiries.

Qualifications

• 4 years of full-time experience required; supervisory experience preferred.
• Associate's Degree in Finance, Accounting, or related field is mandatory.

Responsibilities

• Assist with billing and collection of taxes and revenue.
• Supervise auditors and investigators on workload and procedures.
• Respond to taxpayers' inquiries in a timely manner.

Skills

Customer Service

Supervision

Accounting

Billing

Education

Associate's Degree in Finance, Accounting, or related field

Job description

Assists supervisor with coordination, supervision, direct billing, recordkeeping, collection audit, investigations, delinquent collection of taxes, fees and revenue.

Department : Finance
Salary : $74,069 per year.
Posting Type : Announcement
Union : None, this is a n on-union position.
Civil Service Classification : Non-Competitive.

General Application Requirements : You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below) or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.

• Applicants must submit a complete application, including education, work experience, a resume (if applicable), and completed supplemental questions.
• Applicants must become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment. Click here to view a map of City of Pittsburgh neighborhoods.
• A current, valid Class C Pennsylvania Motor Vehicle Operator's License is required prior to appointment, and must be maintained throughout employment. Written requests for accommodation on the basis of the Rehabilitation Act of 1973 and the Americans with Disabilities Act will be considered by the Department of Human Resources and Civil Service on an individual basis.

NOTE : The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes but is not limited to criminal background, driver's license and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration for employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered) .

NOTE: Candidates being considered for employment will be required to submit official transcripts to verify of their post-secondary education (college/university, trade school, etc.) prior to being hired by the City of Pittsburgh. Transcripts must be submitted at the time of any/each job interview you have with the City of Pittsburgh.

Qualifying Requirements :
Your City of Pittsburgh application will be reviewed and your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will be sent an eligibility letter regarding your eligible/ineligible status.

• WORK EXPERIENCE: The application must clearly show four (4)years of full-time experience in customer service, taxes, billing, and/or accounting. Six (6) months of supervisory experience is preferred. (Less than full-time experience will be calculated on a pro-rated basis.)
• EDUCATION/TRAINING: The application must clearly show an Associate's Degree in Finance, Accounting, or a related field. (See NOTE under the General Application Requirements Section above regarding the verification of education/training).
• EQUIVALENCY: Education/training and/or work experience may be substituted on a year for year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position (based on the sum of work experience and education/training listed above). The Total Qualifying Requirement is six(6) years. (See NOTE under the General Application Requirement Section above regarding the verification of education/training).

If you meet the qualifying requirements listed above, you will be sent a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) in order to have your name placed on the official Civil Service eligibility list for this position. Candidates who receive job offers must pass a medical examination (when applicable) prior to start date.

• Written : None required for this position.
• Performance : None required for this position.
• Medical : None required for this position.

• Assists supervisor with billing and collection of current and delinquent revenue; supervision of auditors and investigators workloads in preparation of accepting leads to investigate and potentially turn into audits.

• Assists supervisor with managing and recommending changes and new procedures for hardware, software, and record management for the collection and auditing functions of the department; uses both standard software (Office Suite, JD Edwards, etc.) and specialized collection and records software; trains other staff in computer related functions as needed.

• Coordinates with supervisor and assigned staff and third-party collection agencies, to ensure the most efficient processes resulting in successful collections from delinquent taxpayers.

• Assists supervisor with initiating legal proceedings as required on delinquent accounts.

• Assists supervisor and/or assigned personnel; evaluates work; recommends and implements approved disciplinary and/or corrective action; provides training and/or technical assistance as requested or required.

• Assists supervisor in interpreting applicable City/School, State, and Federal laws governing audit, investigations, billing, and collection of taxes, fees, and revenue.

• Maintains confidentiality of all City tax records and enforces adherence to staff.

• Assists supervisor and/or schedules work assignments for assigned personnel.

• Oversees personnel required to provide reports on activities as requested or required.

• Assists with development and implementation of approved policies and procedures to ensure adherence to standards in work compilation and completion.

• Responds to taxpayers’ inquiries and to requests from other sections of the department or the government in a timely fashion .

• Ensures implementation of cash management policy regarding tax payments and may also do so for other departments.

• Assists supervisor with development and training of less senior personnel.

• Stays informed of tax changes, appropriate legislation, methodologies, and procedures utilized by the staff and makes applicable adjustments with the supervisor to tax regulations, registration, processing, auditing, and investigations.

• Assists supervisor in development of new regulations, policies, and procedures for new revenue streams.

• Assists in providing technical expertise and upgrade suggestions in software systems utilized in area of supervision.

• Refers appropriate reports to various departments upon request or for additional clarity.

• Assists supervisor with planning, developing, directing, coordinating, organizing and controlling the materials, equipment and personnel under jurisdiction toward effective, efficient and economical attainment of program goals, including maximum convenience to the public and safety of employees.

• Maintains records and prepares accurate monthly reports and written communications as requested or required.

• Manages area of responsibility in strict accordance with applicable laws, regulations and established policy including union agreements to ensure fair and standardized treatment of employees.

• Performs activities and functions of related personnel and other related tasks and duties that are assigned or required.

Click here to view the full job description including knowledge, skills, abilities, and working conditions for this position.