Assistant Supervisor - Shipping

1-800-FLOWERS.COM, INC.; Bolingbrook (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

1-800-FLOWERS.COM, INC. seeks an Assistant Supervisor – Shipping to lead daily shipping operations and support a team of up to 340 staff during peak periods. The role focuses on timely, accurate order processing and adherence to quality and safety standards.

Responsibilities include coordinating carrier pickups, training staff, and guiding performance. Flexibility to cover various shifts is required to ensure peak coverage and smooth operation.

Qualifications

• Experience leading and training Shipping/Operations teams.
• Ability to coordinate carrier pickups and shipping timelines.
• Experience supervising teams and onboarding new hires.
• Commitment to safety, quality, and housekeeping.
• Flexibility to support multiple shifts and peak periods.

Responsibilities

• Lead daily shipping operations and monitor workflow.
• Train and manage performance of 40 employees, plus seasonal staff.
• Coordinate carrier pickups and align with timelines.
• Maintain safety and housekeeping standards.
• Troubleshoot operational issues and support 24/7 peak periods.

Skills

Leadership

Team supervision

Staff training

Performance management

Onboarding

Shift flexibility

Job description

Assistant Supervisor – Shipping

The Assistant Supervisor provides leadership support to the Shipping Department by assisting in the coordination of daily operations, workforce management, and overall department performance. This role plays a key part in ensuring customer orders are processed and shipped accurately, efficiently, and on time while maintaining quality, safety, and operational standards.

Duties And Responsibilities

• Monitor department workflow to ensure timely and accurate delivery of customer orders
• Assist in planning, organizing, and coordinating daily shipping operations
• Support supervision of employees directly or through team leads, including training, performance management, and development
• Coordinate carrier pickup schedules and ensure alignment with shipping timelines
• Assist in managing employee performance, including onboarding new hires and ensuring ongoing training is up to date
• Support the planning and execution of department activities in a safe and organized work environment in compliance with company policies and procedures
• Oversee incoming stock and supplies for the department
• Ensure compliance with quality standards, including housekeeping and cleanliness of work areas
• Operate department-specific equipment as needed
• Assist in diagnosing and resolving operational issues in a timely manner
• Support a high-volume shipping operation that may run 24/7 during peak periods
• Demonstrate flexibility to support various shifts as needed
• Support supervision of approximately 40 employees during non-peak periods and up to 300 temporary employees during peak seasons
• Perform additional duties as assigned