Assistant Supervisor, Park Operations - Operations Support (SeaWorld San Diego, Part-Time)

SeaWorld Parks & Entertainment; San Diego (CA); On-site; USD 80,000 - 100,000; Part time

Job summary

An established industry player is looking for an Assistant Supervisor for Park Operations at a renowned entertainment venue. This part-time role involves answering calls, updating databases, and assisting guests and staff in a dynamic environment. The ideal candidate will possess strong leadership skills and excellent communication abilities, ensuring smooth operations and guest satisfaction. With flexible hours and the opportunity to work outdoors, this position offers a unique chance to contribute to a team dedicated to creating unforgettable experiences for visitors. Join us and be part of an exciting journey in the world of entertainment!

Benefits

Free Park Admission

Discounts on Tickets

Scholarship Opportunities

Exclusive Employee Events

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience and strong computer skills are preferred.
• Excellent communication skills and ability to work outdoors.

Responsibilities

• Answer phone calls and update Attraction Performance Database.
• Assist ambassadors and respond to guest needs.
• Complete daily and weekly reports and ensure compliance.

Skills

Leadership Experience

Strong Computer Skills

Excellent Communication Skills

Ability to Stay Calm in Challenging Situations

Flexible Availability

Education

High School Diploma

Bachelor’s Degree Pursuit

Tools

Microsoft Office

SAP

SharePoint

Job description

Assistant Supervisor, Park Operations - Operations Support (SeaWorld San Diego, Part-Time)

Join us to apply for the Assistant Supervisor, Park Operations - Operations Support (SeaWorld San Diego, Part-Time) role at SeaWorld Parks & Entertainment.

Overview

At SeaWorld, we're passionate about animal rescue, having saved over 40,000 animals. Join our team to bring joy and excitement to visitors worldwide. We're seeking enthusiastic, dedicated individuals to become our Ambassadors and contribute to our incredible team.

Responsibilities

• Answer phone calls, take messages, and route calls appropriately.
• Update Attraction Performance Database with ride and show info.
• Create and print Daily Splash reports based on show schedules and area info.
• Send hourly counts and update pace sheets.
• Review website and app updates according to show schedules and park hours; communicate changes to Operations Managers.
• Attend weekly departmental meetings; provide feedback and notes.
• Correct timekeeping for ambassadors.
• Enter work notifications via SAP and SharePoint.
• Maintain cleanliness and organization of office areas.
• Assist ambassadors and follow park protocol in emergencies.
• Respond to guest and ambassador needs.
• Complete daily and weekly reports.
• Report project status to supervisors and managers.
• Ensure compliance with regulations, policies, and procedures.
• Communicate professionally with staff, vendors, and guests.
• Perform other duties as assigned, including occasional assistance at other park locations.

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Bachelor’s degree pursuit or possession preferred.
• Strong computer skills; familiarity with multiple systems preferred.
• Valid driver’s license; ability to obtain company license.
• Minimum 18 years old.
• Proficiency in administrative tasks on computer.
• CPR/AED certification or ability to obtain it.
• Ability to be trained and certified at all attractions.
• Excellent communication skills.
• Comfort speaking to large groups.
• Ability to stay calm in challenging situations.
• Knowledge of Microsoft Office.
• Physical ability to stand, walk, bend, lift (25 lbs), and climb stairs.
• Ability to work outdoors at heights and in sand.
• Flexible availability, including days, nights, weekends, holidays, and extended hours for seasonal events.

Compensation & Perks

Starting at $18.00 per hour. Benefits include free park admission, discounts on tickets, food, merchandise, scholarship opportunities, and exclusive employee events.

Equal Opportunity Employer

SeaWorld Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity, disability, or veteran status.