Assistant Supervisor, Park Operations - Operations Support (SeaWorld San Diego, Part-Time)

SeaWorld Entertainment; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company where you can make a difference as an Ambassador! This role offers an exciting opportunity to engage with guests and ensure their experiences are memorable. You'll be responsible for various administrative tasks, ensuring smooth operations while providing exceptional customer service. With a focus on teamwork, you'll thrive in a dynamic environment that values your contributions. Enjoy perks like free park admission, discounts, and scholarship opportunities while working in a fun, fast-paced atmosphere. If you're ready to embrace a fulfilling role, this is the perfect opportunity for you!

Benefits

FREE park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and giveaways

Qualifications

• Excellent written and verbal communication skills are essential.
• Must be able to complete administrative tasks via computer.

Responsibilities

• Answer phone calls, take messages, and route calls appropriately.
• Maintain cleanliness and organization of office work areas.
• Respond to ambassador and guest needs efficiently.

Skills

Computer Skills

Communication Skills

Leadership Experience

Ability to Work Under Pressure

Flexibility to Work Varying Shifts

Education

High School Diploma or Equivalent

Bachelor's Degree (Preferred)

Tools

Microsoft Office

SAP

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Answers phone calls, takes legible messages, and route calls appropriately.
• Update Attraction Performance Database with ride and show information
• Create and print Daily Splash in accordance with the Ops Planner, show schedules, and area-specific information.
• Send out hourly counts; update pace sheets
• Review website and app according to show schedule changes, Ride availability changes and park operating hours changes; route necessary changes to Operations Managers
• Attend weekly departmental meetings as needed and provide feedback and notes to managers and Director
• Correct timekeeping edits for ambassadors
• Enter in work notifications via SAP and Theming Services SharePoint
• Maintain the highest level of cleanliness and organization of office work areas.
• Attend to ambassadors and follow park protocol in emergency situations
• Respond to ambassador and guest needs
• Track information to complete daily and weekly reports
• Report to Supervisors and Managers regarding the status of projects and completed Ensure compliance to all state/federal regulations, park policies, and department procedures
• assignments
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Perform other duties as assigned.
• Occasionally assist other locations and areas in the park as needed.

What it takes to succeed:

• High school diploma or equivalent preferred
• Leadership experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• Excellent computer skills, ability to work multiple selling systems preferred
• Valid state driver’s license and be able to obtain a company driver’s license
• At least 18 years old
• Ability to complete administrative tasks via computer for prolonged periods of time
• Ability to to complete provided CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to able to climb stairs
• Ability to walk in sand
• Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)
• Ability to assist in ride testing by riding all park rides
• Able to sit at a desk for prolonged periods of time.
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

Compensation:

• 18.00 USD per hour

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.