Assistant Supervisor, Food & Beverage

United Parks & Resorts; Orlando (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Join a leading entertainment company as an Assistant Supervisor in Food & Beverage, where you'll ensure guest satisfaction and manage a team in a dynamic and exciting water park environment. This role demands a positive attitude and hard work to create memorable dining experiences for guests.

Benefits

FREE park admission

Discounts on park admission for family and friends

Park discounts on food, merchandise, etc.

Scholarship opportunities

Exclusive employee events and giveaways

Qualifications

• 1-3 months of related experience required.
• Successfully passing ServSafe exam prior to starting is mandatory.
• Able to pass Alcohol training upon selection.

Responsibilities

• Providing high-level guest service and satisfaction.
• Leading team to deliver superior guest service.
• Supervising and training ambassadors.

Skills

Written/Verbal Communication

Customer Service

Team Leadership

Food Safety

Education

Related experience or equivalent education

Job description

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Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!

What you get to do

You'll Provide The Highest Level Of Guest Service And Satisfaction. Your Positive Attitude And Can-do Spirit Will Make All The Difference As You Help Guests Create Positive, Lasting Memories Through Great Eating Experiences. This Position Also

• * Provides and leads team to deliver superior guest service * * Regularly keeps ambassadors motivated and energized * * Opens and closes facilities in accordance with established procedures * * Provides menu and park information to guests * * Monitors equipment and reports any problem to proper personnel * * Ensures meal and rest periods are provided to ambassadors as required by company policy * * Sets up and monitors queue lines * * Records moneybag recaps and completes task on station task lists * * Monitors stations to assure food looks pleasing and is portioned in accordance to recipes * * Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action * * Supervises and trains ambassadors * * Authorizes ambassador over-rings * * Monitors food waste and assists with educating ambassadors on waste procedures * * Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems * * Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job * * Prepares and serves food for park guests * * Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors * * Ensures excellent guest service by responding to guest requirements, expectations and needs * * Other duties as assigned * * Assists other locations and areas throughout the park as needed
  
  

What it takes to succeed

• * One to three months of related experience or equivalent combination of education and experience * * Successfully pass ServSafe exam prior to starting * * Able to pass Alcohol training upon selection * * Able to pass Food Handlers test and maintain valid Food Handlers card * * Strong written/verbal communication skills * * Able to frequently lift/move up to 50 pounds with or without accommodation * * Able stand for prolonged periods of time * * Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel * * Able to handle multiple tasks and work in a fast paced environment * * Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
  
  

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  
  

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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