Assistant Studio Manager - Dublin

West Coast Fitness LLC; Dublin (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

West Coast Fitness LLC is seeking an Assistant Studio Manager in California to support the Studio Manager and lead the Sales Associate team, driving daily operations and member experience.

You will handle client onboarding, inventory tasks, and process improvement while maintaining a high-energy, guest-focused environment consistent with Orangetheory Fitness standards.

Qualifications

• Leadership experience in the workplace.
• High-level customer service skills.
• Previous sales experience, with strong sales skills (quota-bearing experience preferred).
• Excellent verbal and written communication skills.
• Ability to multi-task and excel in a fast-paced environment.
• Functional computer skills: Microsoft Office (Word, Excel) and data entry.

Responsibilities

• Assist the Studio Manager in all areas of the business.
• Lead and develop Sales Associate team daily.
• Own responsibility for all studio operational tasks, including lead and inventory management.
• Maintain accurate records using established OTF sales systems.
• Perform telephone inquiries, follow-up calls, and customer care calls.
• Host OTF studio tours with prospects and/or fitness program holders.
• Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly environment.
• Participate in 1-2 OTF scheduled workouts per week.
• Maintain an organized and clean work environment.
• Respond immediately to member requests, inquiries, and concerns.
• Ensure proper onboarding of all OTF members through Client Intake and Membership Agreement forms.
• Attend and participate in all relevant OTF training programs, events, and meetings.

Skills

Leadership

Customer Service

Sales Experience

Communication

Multitasking

MS Office

Job description

West Coast Fitness

Job Title: Assistant Studio Manager
Direct Supervisor: Studio Manager
Status: Hourly non-exempt
Location: 94568

Company Description

West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach many of our original teams are still with us today!

Orangetheory Fitness

Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart-rate-based totally-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.

Job Description

A little quiz for you: What do Batman and Robin, Bonnie and Clyde, Beyonce and Jay-Z, and Maverick and Goose all have in common? Answer: They're all infamous duos that wouldn't be nearly as fierce alone as they are as a team!

That's how it is with an Orangetheory Studio Manager and their Assistant Studio Manager (ASM). They're a team, a duo, a partnership. And while the manager is ultimately accountable for the studio as a whole, without that able-bodied sidekick, the studio wouldn't run nearly as smoothly.

So, if you'd like to be half of such a pair, to know the ropes as well as you know your members' names, to step in when your manager steps out, to balance each other's strengths, to set goals and surpass them...then this role with Orangetheory just might be perfect for you.

Specific job duties and selection requirements vary between Orangetheory studio locations, and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.

Essential Duties & Responsibilities

• Assist the Studio Manager in all areas of the business
• Lead and develop Sales Associate team daily
• Own responsibility for all studio operational tasks, including lead and inventory management
• Maintain accurate records using established OTF sales systems
• Perform telephone inquiries, follow-up calls, and customer care calls
• Host OTF studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
• Participate in 1-2 OTF scheduled workouts per week
• Maintain an organized and clean work environment
• Respond immediately to member requests, inquiries, and concerns
• Ensure proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
• Attend and participate in all relevant OTF training programs, events, and meetings

Qualifications

• Leadership experience in the workplace
• High-level customer service skills
• Previous sales experience, with strong sales skills (experience working in a sales quota-bearing structure highly preferred)
• Excellent verbal and written communication skills
• Ability to multi-task and excel in a fast-paced environment
• Functional computer skills required Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed