Assistant Studio Manager - Lafayette
West Coast Fitness LLC
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Benefits offered by this job
Job summary
West Coast Fitness is seeking an Assistant Studio Manager to partner with the Studio Manager in daily operations at our California studio. You will lead the Sales Associate team, handle studio tasks, and ensure smooth processes from member intake to daily business records.
Ideal candidates bring leadership, strong customer service, and sales skills, with the ability to multitask in a fast-paced environment. The role includes opportunities for growth and a competitive hourly wage.
Qualifications
- Leadership and customer service experience required.
- Strong sales skills and a track record in a quota-driven environment preferred.
- Excellent verbal and written communication abilities.
- Ability to multi-task in a fast-paced studio setting.
- Proficient in Microsoft Office; capable of data entry and reporting.
Responsibilities
- Assist the Studio Manager in all areas of the business.
- Lead and develop Sales Associate team daily.
- Own studio operations and inventory management.
- Maintain records using OTF sales systems.
- Handle calls and customer care follow-ups.
- Host studio tours for prospects and members.
- Ensure welcoming, energetic entry for members and guests.
- Participate in 1–2 OTF workouts weekly.
- Maintain organized work environment and respond to member requests.
- Oversee onboarding of members and completion of forms.
- Attend relevant OTF training programs and meetings.
Skills
Education
Tools
Job description
West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Francisco's Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach many of our original teams are still with us today!
Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart-rate-based totally-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.
Assistant Studio Manager
Studio Manager
Hourly non-exempt
94549
A little quiz for you: What do Batman and Robin, Bonnie and Clyde, Beyonce and Jay-Z, and Maverick and Goose all have in common? Answer: They're all infamous duos that wouldn't be nearly as fierce alone as they are as a team! That's how it is with an Orangetheory Studio Manager and their Assistant Studio Manager (ASM). They're a team, a duo, a partnership. And while the manager is ultimately accountable for the studio as a whole, without that able-bodied sidekick, the studio wouldn't run nearly as smoothly. So, if you'd like to be half of such a pair, to know the ropes as well as you know your members' names, to step in when your manager steps out, to balance each other's strengths, to set goals and surpass them...then this role with Orangetheory just might be perfect for you. Specific job duties and selection requirements vary between Orangetheory studio locations, and more details can be provided by the studio's hiring manager if you are selected to move forward in the interview process.
- Assist the Studio Manager in all areas of the business
- Lead and develop Sales Associate team daily
- Own responsibility for all studio operational tasks, including lead and inventory management
- Maintain accurate records using established OTF sales systems
- Perform telephone inquiries, follow-up calls, and customer care calls
- Host OTF studio tours with prospects and/or fitness program holders
- Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
- Participate in 1-2 OTF scheduled workouts per week
- Maintain an organized and clean work environment
- Respond immediately to member requests, inquiries, and concerns
- Ensure proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
- Attend and participate in all relevant OTF training programs, events, and meetings
- Leadership experience in the workplace
- High-level customer service skills
- Previous sales experience, with strong sales skills (experience working in a sales quota-bearing structure highly preferred)
- Excellent verbal and written communication skills
- Ability to multi-task and excel in a fast-paced environment
- Functional computer skills required Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
- Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
- Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it's an attitude)
- High school diploma
- Health and fitness-minded people, highly preferred
- Competitive hourly wage
- Performance bonuses based on weekly, monthly, individual, and team sales goals
- Medical, Dental, and Vision (based on full-time hours)
- 401k (based on full-time hours)
- Access to all Orangetheory classes at any studio nationwide
- Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
- Opportunities for career growth
- Covid-19 safety and health protocol for a safe work environment
- Monthly team-building events and reward opportunitiesFree AED/CPR certifications
- Huge discount on NASM and AFAA certifications (inquire with management)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.
Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Full-time, including early mornings, nights, weekends, and holidays
$21/hour + bonus potential
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