Assistant Studio Manager

Orangetheory - Franchise #0320; Willow Grove (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

Orangetheory - Franchise #0320 in Willow Grove, PA is seeking a full-time Assistant Studio Manager to enhance member experiences and support sales goals. This role involves conducting studio tours, maintaining membership records, and collaborating with the studio team to foster a positive environment.

The ideal candidate will have at least a high school diploma and prior experience in customer service or sales. Strong communication and leadership skills are essential for success in this dynamic role.

Qualifications

• Prior experience in customer service or sales preferred (0–1 year).
• At least 6 months of experience in leadership or supervisory roles.

Responsibilities

• Deliver a welcoming and inclusive experience for all members.
• Conduct studio tours and present membership options clearly.
• Achieve sales goals through outreach and follow-ups.
• Build community relationships to increase brand awareness.
• Train and mentor Sales Associates in best practices.

Skills

Customer service

Sales

Team management

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Canva

Job description

Job Title – Assistant Studio Manager (Full‑Time)

Summary

The Assistant Studio Manager supports daily and weekend studio operations to ensure an exceptional member experience at AFG HoldCo studios. This role serves as a key point of contact for prospective and current members, confidently representing the brand, sharing the studio story, and driving membership sales and retention through strong relationship‑building. The Assistant Studio Manager partners closely with the studio team to help achieve sales goals, maintain a high‑energy and welcoming environment, and ensure a seamless member experience. The role requires a service‑oriented mindset, strong communication skills, and a commitment to meeting and exceeding performance expectations.

Essential Functions

• Deliver a welcoming, inclusive, high‑energy experience for all members, prospects, and guests, reflecting brand standards.
• Conduct studio tours, clearly present membership options, and confidently communicate programs, services, and benefits.
• Achieve individual and team sales goals by executing outreach, follow‑ups, and lead generation activities to drive membership growth.
• Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.
• Support onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices.
• Maintain accurate member records and complete all required documentation using company systems and tools with a high level of integrity and attention to detail.
• Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution.
• Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth.
• Maintain a clean, organized, and well‑presented studio environment in alignment with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth.
• Demonstrate an understanding of and commitment to exceptional customer service and the core values at AFG HoldCo.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year).
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.

Core Competencies

• Teamwork – positive attitude and ability to work effectively in a team environment.
• Efficiency orientation – achieves quality results with limited resources.
• Flexibility – responds to change and others’ ideas comfortably, exercises tact and judgment.
• Mature confidence – approaches others assertively, responsibly, and supportively.
• Integrity – demonstrates honesty and strong values through consistent action.
• Emotional intelligence – listens actively, communicates respectfully, and responds with empathy.
• Proficiency with Microsoft Office Suite and graphic design tools like Canva.
• Professionalism and positive service attitude at all times.
• Proactive, reliable, and consistent.
• Problem‑solving skills and ability to work under pressure.
• Excellent organizational, attention to detail, and time‑management skills.
• Sharp listening and critical thinking; excellent research skills.
• Results‑oriented, self‑motivated.
• Relationship‑building and exceptional service attitude; excellent people skills.
• Ability to manage unexpected challenges calmly and professionally.
• Results‑driven and possess exceptional problem‑solving skills.

Other Information

AFG HoldCo is an equal‑opportunity employer and complies with all applicable federal, state, and local laws. This position is full‑time with a flexible schedule, including weekends and holidays.

AFG HoldCo is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

AFG HoldCo is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and a true sense of belonging. We believe that bringing together individuals with different backgrounds, perspectives, and experiences strengthens our teams and drives better outcomes for our employees, members, and communities. We are dedicated to maintaining a work environment that is free from discrimination, harassment, and retaliation. AFG HoldCo is an equal‑opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We comply with all laws and regulations enforced by the Equal Employment Opportunity Commission (EEOC) and other governing bodies in the locations where we operate. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.