Assistant Studio Manager

Orangetheory - Franchise #0320; Leander (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

AFG HoldCo is seeking an Assistant Studio Manager to support daily and weekend studio operations, deliver a welcoming member experience, and drive membership sales and retention through relationship-building. This role reports to the Studio Manager and serves as a key contact for members and prospects, representing the brand with professionalism.

You will lead the team, assist in onboarding, maintain accurate records, process transactions, and support marketing events.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year).
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.

Responsibilities

• Deliver a welcoming, inclusive, and high-energy experience for all members, prospects, and guests, ensuring every interaction reflects brand standards.
• Conduct studio tours, clearly present membership options, and confidently communicate programs, services, and benefits.
• Achieve individual and team sales goals by executing outreach, follow-ups, and lead generation activities to drive membership growth.
• Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.
• Support the onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices.
• Maintain accurate member records and complete all required documentation using company systems and tools with a high level of integrity and attention to detail.
• Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution.
• Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth.
• Maintain a clean, organized, and well-presented studio environment in alignment with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth.
• Understand and commit to exceptional customer service and the core values at AFG HoldCo.

Skills

Customer service

Sales

Leadership

Teamwork

Communication

Microsoft Office Suite

Canva

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Canva

Job description

Assistant Studio Manager (Full-Time)

Classification: Non-Exempt
Management Level: N/A
Reports to: Studio Manager

Overview

The Assistant Studio Manager supports daily and weekend studio operations to ensure exceptional member experience at every touchpoint within AFG HoldCo studios. The role serves as a key point of contact for both prospective and current members, confidently representing the brand, sharing the studio story, and driving membership sales and retention through strong relationship‑building. The Assistant Studio Manager partners closely with the studio team to support achievement of sales goals, maintain a high‑energy and welcoming environment, and ensure a seamless member experience. The job requires a service‑oriented mindset, strong communication skills, and a commitment to meeting and exceeding performance expectations.

Responsibilities

• Deliver a welcoming, inclusive, and high‑energy experience for all members, prospects, and guests, ensuring every interaction reflects brand standards.
• Conduct studio tours, clearly present membership options, and confidently communicate programs, services, and benefits.
• Achieve individual and team sales goals by executing outreach, follow‑ups, and lead generation activities to drive membership growth.
• Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.
• Support the onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices.
• Maintain accurate member records and complete all required documentation using company systems and tools with a high level of integrity and attention to detail.
• Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution.
• Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth.
• Maintain a clean, organized, and well‑presented studio environment in alignment with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth.
• Understand and commit to exceptional customer service and the core values at AFG HoldCo.

Core Competencies

• Teamwork – demonstrates positive attitude and ability to work effectively in a team environment.
• Efficiency orientation – gets the most out of limited resources while achieving quality results.
• Flexibility – responds to changes and others’ ideas comfortably. Ability to exercise tact and judgement in working with a broad variety of people. Strong cross‑functional collaboration and communication skills.
• Mature confidence – approaches others assertively, responsibly, and supportively.
• Integrity – demonstrates honesty and strong values through consistent action.
• Emotional intelligence – demonstrates awareness of others’ feelings and perspectives; listens actively, communicates respectfully, and responds with empathy to support a positive team and member experience.
• Proficiency with Microsoft Office Suite and graphic design tools like Canva.
• Professionalism – maintains a positive service attitude at all times.
• Proactivity, reliability, and consistency.
• Problem‑solving and ability to work under pressure.
• Excellent organizational, attention to detail, and time‑management skills.
• Critical thinking and sharp listening skills.
• Results orientation and self‑motivation.
• Exceptional service attitude and people skills.
• Calm and professional demeanor when managing unexpected challenges.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year).
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.

Work Environment and Physical Demands

This role is primarily based in a fitness studio environment and involves frequent interaction with members, guests, and team members. Responsibilities are performed both at the front desk and throughout the studio floor, requiring extended periods of standing, walking, and engaging with others in a dynamic, high‑energy setting. The environment may include moderate to loud noise levels due to music and group fitness classes. The role also includes administrative tasks such as working on a computer, using phones, and other standard office equipment.

Physical demands include frequent standing, walking, moving throughout the studio, regular communication, seeing close and far, and occasionally lifting, carrying, pushing, or pulling items such as retail products or supplies (up to 25–30 pounds). Light cleaning tasks and bending, reaching, and light cleaning may also be required.

Position Type / Hours

Full‑time position. Flexible schedule as needed, including weekends and holidays.

Travel

No travel is anticipated unless necessary for trainings or other company needs.

EEO Statement

AFG HoldCo is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and a true sense of belonging. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this role. Duties, responsibilities, and activities may change at any time without notice.