Assistant Studio Manager

Orangetheory - Franchise #0279; Nashville (TN); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Job summary

Orangetheory Fitness Nashville is seeking a Sales Lead to provide a welcoming space and remarkable experience for members and first-time guests. The role focuses on customer service excellence, high emotional intelligence, and a goal-driven mindset in a fast-paced studio environment.

The position involves managing leads, booking classes, driving memberships and add-on sales, and maintaining a well-organized front desk while delivering stellar service and supporting studio success.

Qualifications

• 2 years customer service experience preferred.
• 1-3 years sales experience preferred.
• CPR/AED Certification is required or willing to obtain within 30 days of hire.
• Comfortable with new technology, smartphones, and computers.

Responsibilities

• Manages the lead funnel: follow-ups with prospects, books first class, provides guest experience and membership details.
• Meet and exceed KPI targets: generates leads, books appointments, drives sales.
• Answer member questions promptly and address concerns appropriately.
• Maintain brand compliance and organize front desk tasks across shifts.
• Welcome members by name, take accurate class attendance, celebrate milestones.
• Stay informed on promotions, challenges, events, and corporate initiatives.
• Work independently and take ownership of contributions to studio success.
• Assist with studio cleanliness and organization.

Skills

Customer service

Sales experience

Communication skills

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Community. Passion. Fitness.

As a Sales Lead, you will be responsible for providing a welcoming space and remarkable experience to every member and first-time guest. A successful sales lead is someone who provides exceptional customer service and possesses a high emotional intelligence. This role is well suited for someone who is goal-oriented and self-driven. Orangetheory Fitness is a fast-paced, fun, and vibrant work environment.

Feel like you could talk to anyone? Then keep reading!

JOB DUTIES INCLUDE

• Manages the lead funnel: following up with prospects who have expressed interest in trying Orangetheory, booking their first class, and providing them an exceptional first-time guest experience. Provides membership details based on Group Fitness Coaches’ prescription.
• Meet and exceed Key Performance Indicators. Generates leads, books appointments, membership/pack sales, additional revenue drivers.
• Answer member questions in a timely manner and navigate any concerns appropriately.
• Maintains brand compliance through following all OTF systems and procedures. Keeps the front desk organized and has the ability to prioritize tasks throughout their shift as necessary.
• Welcome members by name and take accurate class attendance. Create memorable member moments daily through celebrating birthdays, member anniversaries, and class milestones or personal records.
• Be well informed on all studio happenings: current promotions, fitness challenges, out-of-studio events, and all corporate initiatives/offerings.
• Must work well independently and take ownership of their individual contribution to the overall success of the studio and team.
• Assist with keeping the studio clean and organized.

JOB QUALIFICATIONS:

• 2 years customer service experience preferred.
• 1-3 years sales experience preferred.
• CPR/AED Certified
• Comfortable working with new technology, smart phones, and computers.
• Must possess a growth mindset and have a passion for helping others.
• Possess a strong work ethic, operate with integrity and maintain a professional demeanor.
• Excellent verbal and written communication skills. Ability to multi-task and manage member questions or concerns.
• Candidates must be CPR certified or willing to obtain CPR certification within 30 days of hire, demonstrating a commitment to safety and the well-being of every member we serve.

We Offer

• Compensation
  • Hourly, Individual commission
  • Holiday Pay
  • 401K, 401K match following 1 year of employment
  • Health insurance
• Staff Rewards
  • Fitness certification discounts
  • Retail employee discounts
  • Workout for free at any of our Orangetheory locations
  • Employee Plus One Membership Discount
• Direct your career track to any of the roles below.
  • Fitness Coach
  • General Manager
  • Regional Sales & Operations Manager
  • Director of Operations
• Great company culture
  • Staff workouts
  • Annual Holiday Party
  • Quarterly workshops for on-going development

About Thrive Venture Group (Franchisee, Area Developer)

Thrive Venture Group was founded in January of 2023. Headquartered in Cleveland, OH; TVG proudly operates 36 Orangetheory Fitness studios, across four states: Arkansas, Ohio, Tennessee, and West Virginia. Thrive is comprised of deeply passionate people, led by franchisees who have been with the brand since 2014, on a mission to educate and empower people to be their best selves. This group is uniquely special in part by its active partnership with the Franchisor, Orangetheory Fitness Corporate aka “The Grove”. Thrive is frequently sought out to pilot new brand initiatives and provide field level feedback, giving us the opportunity create an even greater impact for the entire network.

Orangetheory Fitness Vision

• To be the trusted global leader of innovative heart rate-based interval training.

Orangetheory Fitness Values

• Passion
• Integrity
• Accountability
• Innovation
• Community