Assistant Manager

Orangetheory - Franchise #0279; North Olmsted (OH); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Fitness certification discounts

Employee discounts

Free uniforms

Employee discounts

Opportunity for advancement

Job summary

A leading fitness franchise in North Olmsted, OH is seeking a Sales Lead to create a welcoming environment and deliver exceptional service to members and first-time guests. The ideal candidate will have a strong customer service background, sales experience, and excellent communication skills. Responsibilities include managing leads, meeting KPIs, and maintaining brand standards. The role offers competitive compensation, health insurance, and opportunities for advancement within the company.

Qualifications

• 2 years customer service experience preferred.
• 1-3 years sales experience preferred.
• Must possess a growth mindset and a passion for helping others.
• Excellent verbal and written communication skills.
• Professional demeanor and integrity.

Responsibilities

• Manage the lead funnel and book appointments for prospective members.
• Meet and exceed Key Performance Indicators.
• Answer member questions and address concerns promptly.
• Maintain brand compliance and prioritize tasks effectively.
• Welcome members by name and track class attendance; celebrate milestones daily.
• Stay informed on promotions, challenges, and corporate initiatives.
• Work independently and contribute to studio and team success.
• Assist with keeping the studio clean and organized.

Skills

Customer service

Sales experience

Communication skills

Technology proficiency

Strong work ethic

Communication skills

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Community. Passion. Fitness.

As a Sales Lead, you will be responsible for providing a welcoming space and remarkable experience to every member and first-time guest. A successful sales lead is someone who provides exceptional customer service and possesses a high emotional intelligence. This role is well suited for someone who is goal-oriented and self-driven. Orangetheory Fitness is a fast-paced, fun, and vibrant work environment.

Feel like you could talk to anyone? Then keep reading!

Job Duties Include

• Manages the lead funnel: following up with prospects who have expressed interest in trying Orangetheory, booking their first class, and providing them an exceptional first-time guest experience. Provides membership details based on Group Fitness Coaches’ prescription.
• Meet and exceed Key Performance Indicators. Generates leads, books appointments, membership/pack sales, additional revenue drivers.
• Answer member questions in a timely manner and navigate any concerns appropriately.
• Maintains brand compliance through following all OTF systems and procedures. Keeps the front desk organized and has the ability to prioritize tasks throughout their shift as necessary.
• Welcome members by name and take accurate class attendance. Create memorable member moments daily through celebrating birthdays, member anniversaries, and class milestones or personal records.
• Be well informed on all studio happenings: current promotions, fitness challenges, out-of-studio events, and all corporate initiatives/offerings.
• Must work well independently and take ownership of their individual contribution to the overall success of the studio and team.
• Assist with keeping the studio clean and organized.

Job Qualifications

• 2 years customer service experience preferred.
• 1-3 years sales experience preferred.
• Comfortable working with new technology, smart phones, and computers.
• Must possess a growth mindset and have a passion for helping others.
• Possess a strong work ethic, operate with integrity and maintain a professional demeanor.
• Excellent verbal and written communication skills. Ability to multi-task and manage member questions or concerns.

We Offer

• Compensation
  • Hourly, Individual commission
  • Paid time off (including your birthday)
  • Holiday Pay
  • 401K, 401K match following 1 year of employment
  • Health insurance
• Staff Rewards
  • Fitness certification discounts
  • Retail employee discounts
  • Workout for free at any of our 31 Orangetheory location
  • Employee Plus One Membership Discount
• Direct your career track to any of the roles below.
  • Fitness Coach
  • General Manager
  • Regional Sales & Operations Manager
  • Director of Operations
• Great company culture
  • Staff workouts
  • Annual Holiday Party
  • Quarterly workshops for on-going development

About Thrive Venture Group (Franchisee, Area Developer)

Thrive Venture Group was founded in January of 2023. Headquartered in Cleveland, OH; TVG proudly operates 32 Orangetheory Fitness studios, across three states: Arkansas, Ohio, and West Virginia. Thrive is comprised of deeply passionate people, led by franchisees who have been with the brand since 2014, on a mission to educate and empower people to be their best selves. This group is uniquely special in part by its active partnership with the Franchisor, Orangetheory Fitness Corporate aka "The Grove". Thrive is frequently sought out to pilot new brand initiatives and provide field level feedback, giving us the opportunity create an even greater impact for the entire network.

Orangetheory Fitness Vision

• To be the trusted global leader of innovative heart rate-based interval training.

Orangetheory Fitness Values

• Passion
• Integrity
• Accountability
• Innovation
• Community