Assistant Studio Manager

Tri-Valley Career Center

Dublin (CA)

On-site

USD 55,000 - 90,000

Full time

14 days+

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Responsibilities

Lead the studio sales team to achieve revenue goals.
Average 2–3 appointment shows per day.
Double-check unpaid visits and credit card declines daily.
Reconcile classes from the prior day.
Coordinate confirmations of appointments for the next shift.
Coordinate waitlist confirmations for the next shift.
Manage the front desk work schedule.
Assist with loaner strap and pod maintenance.
Support regional team with supply checklists and communication.
Provide training support to less experienced Sales Associates.
Engage with community organizations for wellness outreach.

Job description

Job Description: Assistant Studio Manager (ASM) is expected to be one of the top revenue producers in the studio, leading the team in sales. Expectations for this role include having 2-3 appointment shows per day. ASM has other operational duties, including, but not limited to:

Double-checking unpaid visits have been handled correctly (daily)
Managing credit card declines (daily)
Confirming that classes from prior day were reconciled correctly (daily)
Coordinating of confirmation of appointments for following shift (daily)
Coordinating of confirmation of waitlists for following shift (daily)
Managing Appointment Book (highlighted, follow ups, etc)
Reviewing supply checklists and communicating with regional team (twice per week)
Merging duplicates (weekly)
Checking expired memberships (weekly)
Assisting SM with coordinating regular "deep cleaning" of studio (twice per month)
Managing front desk team work schedule
Assisting SM with loaner strap and pod maintenance and warranty follow-up
Corporate wellness prospecting
Community engagement and relationship building (schools, charities, organizations, etc.)
Assisting less experienced Sales Associates through training