Assistant Store Team Leader

Workstream; Greensboro (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Pet Supplies Plus in Greensboro, NC seeks an Assistant Store Team Leader to partner with the Store Team Leader in daily store operations and leadership. You will guide department managers, supervisors, and team members while driving engagement, staffing, training, and performance.

The role emphasizes coaching, inventory and merchandising excellence, and community involvement to deliver exceptional neighbor experiences. Prior retail leadership and a diploma are required.

Qualifications

• Retail leadership experience required; 2+ years preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to coach, develop, and hold leaders and team members accountable.
• Basic computer skills and ability to learn company systems.

Responsibilities

• Partner with Store Team Leader in day-to-day store leadership and operations.
• Provide direction to Department Managers, Shift Supervisors, and team members.
• Coach and develop leaders; manage staffing, onboarding, and training.
• Help recruit, interview, and maintain staffing levels.
• Promote a positive work environment; drive engagement and retention.
• Review performance; identify opportunities to improve sales and operations.
• Ensure merchandising, inventory, animal care, cleanliness, safety, and store conditions.
• Execute stocking, promotions, price changes, and truck processing.
• Resolve escalated neighbor and team member concerns.
• Support local marketing and store events; cover Store Leader absence.

Skills

Leadership

Communication

Organization

Problem-solving

Coaching

Staffing

Microsoft Office

Team Development

Customer Service

Education

High school diploma or GED

Tools

Microsoft Office

Store systems

Job description

Position Overview-

At Pet Supplies Plus, we believe in providing an exceptional, neighborly experience for pets and the people who love them. As a locally owned and operated Pet Supplies Plus franchise, MPM Retail Holdings depends on strong leaders who develop great teams, maintain high standards, and create a welcoming environment for every neighbor who walks through our doors.

The Assistant Store Team Leader (Assistant Manager) partners with the Store Team Leader in the overall leadership and operation of the store. Building upon the responsibilities of Department Managers and Shift Supervisors, this position takes broader responsibility for store performance, team development, staffing, operational execution, and the development of other store leaders.

Key Responsibilities-

• Partner with the Store Team Leader in the day-to-day leadership and operation of the entire store.
• Provide leadership and direction to Department Managers, Shift Supervisors, and team members.
• Coach and develop store leaders and team members while reinforcing accountability and performance expectations.
• Assist with recruiting, interviewing, onboarding, training, and maintaining appropriate staffing.
• Help create a positive work environment that promotes engagement, accountability, development, and retention.
• Review store performance and identify opportunities to improve sales, productivity, neighbor engagement, and operational execution.
• Ensure standards for merchandising, inventory, animal care, cleanliness, safety, security, and overall store conditions are consistently maintained.
• Ensure consistent execution of daily stocking and down stocking, promotions, truck processing, inventory management, price changes, and other operational priorities.
• Resolve escalated neighbor, team member, and operational concerns.
• Support local marketing, community involvement, and store events.
• Assume responsibility for overall store operations in the Store Team Leader's absence.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Leadership Expectations-

Assistant Store Team Leaders are expected to take ownership of the overall store alongside the Store Team Leader. This includes developing other leaders, identifying opportunities, solving problems, driving accountability, and ensuring consistent execution throughout the store.

The Assistant Store Team Leader should be capable of independently leading the entire store and making sound operational and people decisions when the Store Team Leader is unavailable.

Qualifications-

• Previous retail leadership experience required; 2+ years preferred.
• High school diploma or GED required.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to coach, develop, and hold leaders and team members accountable.
• Ability to understand store performance and identify opportunities for improvement.
• Basic computer skills, including Microsoft Office and the ability to learn company systems.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

MPM Retail Holdings is an independently owned and operated Pet Supplies Plus franchisee.

MPM Retail Holdings is a locally owned and operated Pet Supplies Plus franchise serving communities throughout North and South Carolina. As an independently owned franchise, we combine the resources and recognition of the Pet Supplies Plus brand with the culture, flexibility, and personal connection of a local business.
We believe great stores start with great teams. Our culture is built around taking care of our Neighbors, supporting one another, maintaining high standards, and creating an environment where team members can learn and grow. We value reliability, teamwork, a positive attitude, and a genuine desire to create great experiences for pets and the people who love them.
We are committed to developing talent from within and providing opportunities for team members to build their careers in retail leadership, store operations, and professional pet grooming. Whether you’re looking for your first job or your next leadership opportunity, MPM Retail Holdings offers the chance to grow with a local company while being part of the Pet Supplies Plus family.