Assistant Store Supervisor

Mancon; City of Rochester (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Store Supervisor to enhance customer service and inventory management. In this pivotal role, you will oversee store operations, ensuring that customer inquiries are handled promptly and inventory is meticulously tracked. Your responsibilities will include processing purchase orders, negotiating with suppliers, and maintaining accurate records. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in a fast-paced setting and have a passion for delivering quality service, this opportunity is perfect for you.

Qualifications

• 1 year computer experience and 3 years auto or heavy-duty truck parts experience required.
• Valid driver's license and 24-hour availability needed.

Responsibilities

• Supervise store personnel and ensure customer service excellence.
• Manage inventory levels and process purchase orders efficiently.

Skills

Customer Service

Inventory Management

Negotiation

Attention to Detail

Data Entry

Education

High School Diploma

Tools

Inventory System

Computer

Job description

Overview

The Assistant Store Supervisor ensures the shop meets customer service, inventory management, and paperwork expectations while supervising store personnel. Responsibilities include processing purchase orders, negotiating with suppliers, tracking orders, creating and maintaining inventory, quality assurance, and liaising with inventory teams and management.

The range of pay is $22.00 - $25.50/hr.

Responsibilities

Provide quality customer service to include but not limited to the following:

• Attention to detail
• Meet and greet customers
• Review supplied requisition forms to ensure they are properly completed (signatures, timestamps, part numbers, descriptions, and quantities)
• Answer questions regarding availability of parts
• Ask appropriate questions to ensure correct parts are researched and provided
• If necessary, inspect equipment in the shop to assist in parts research
• Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc. to ascertain the necessary parts to procure
• Answer all messages (phone/email) in a timely fashion
• Contact appropriate vendors for pricing and to place orders
• Inform customers when requested parts are available
• Contact Counter/Driver personnel to perform emergency parts pick-ups, as required
• Provide past sales research as requested, utilizing the inventory system
• Check parts availability at all MANCON locations utilizing the inventory system
• Contact other MANCON locations to request transfers of parts or obtain parts information
• Review the Product Group Catalog as required to ensure requested items are approved for purchase
• Review, familiarize with, and adhere to MANCON’s SOPs, Supervisor Manual, and Safety Manual

Purchasing and Warranty:

• Review specifications for contractual and technical accuracy
• Review current inventory and provide cost and price analyses
• Maintain inventory levels by placing purchase orders within established time frames
• Act as a liaison between the vendors and Accounts Payable Department to resolve discrepancies in invoicing and adjustments for materials shortages, damages, or inferior quality
• Coordinate emergency purchases with suppliers and departments
• Review vendor pricing and compare opportunities to obtain better pricing without sacrificing quality
• Build relationships with suppliers and negotiate with them for the best pricing
• Process requisitions and update management on the status of orders
• Update inventory and ensure that stock levels are kept at appropriate levels
• Track inventory discrepancies, stock outs, and special ordered parts
• Attend weekly meetings with customers to update on open order status
• Analyze market trends and apply this knowledge to make insightful buying decisions
• Coordinate with inventory team, management, and stockroom as required
• Perform related duties and projects as assigned

Produce and review required reports:

• Generate, distribute, copy, and file all invoices for material issued to the city
• Produce the daily Ticket Summary report and attach copies of all invoices to submit to the city
• Generate, review, and correct items identified on the PT/OP Bin check report
• Generate and review the Inactive Item Report, taking action on items as appropriate
• Produce and provide backup for all Credit Card purchases to corporate

Data Entry requirements:

• Ensure that all completed customer requisitions are properly invoiced in the inventory system
• Ensure that all vendor receiving documents are properly entered in the inventory system
• Ensure that all inventory transfer requests are properly entered in the inventory system
• Generate new item numbers in the inventory system following published guidelines

Inventory Management requirements:

• Perform and report weekly inventory cycle counts
• Perform system research on all cycle count discrepancies
• Monitor and review inventory Bin assignments to ensure accuracy
• Review item sales history to ensure proper Stock Sources are set
• Meet with city representatives to discuss future requirements in regards to stocking levels
• Process Transfer requests from other MANCON locations
• Perform Wall to Wall inventory at site when notified, following established procedures

Other Requirements:

• Follow established guidelines for vehicle and equipment maintenance
• Provide 24-hour support at the customer location during emergencies
• Assist with inventory research projects as requested
• Participate in the SCM continuing training program
• Supervise and train assigned store personnel

Qualifications

• 1 year computer experience
• 3 years auto or heavy-duty truck parts experience
• 1 year inventory experience
• 1 year customer service experience
• 24-hour availability
• Valid driver’s license with 2 years driving experience
• Obtain and maintain trainer forklift certificate

Preferred Qualifications

• Current COVID-19 vaccine

Physical Requirements

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Essential Requirements

Driving, lifting, reaching, sitting, standing, stooping, walking.

Physical Requirements Other

Work is mostly performed in an office setting; however, some requirements occur at storerooms and warehouses in the field, which may have uncontrolled temperatures and dirt/dust/damp conditions. Travel to site in a vehicle will occur.