Assistant Store Manager - White House Black Market

Chico's; Buford (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in fashion retail is seeking an Assistant Store Manager to support the Store Manager in fostering a customer-centric sales environment. This role involves managing sales operations, overseeing inventory, and ensuring compliance with policies while developing a high-performance team. Ideal candidates will have a passion for fashion, strong leadership skills, and a commitment to delivering exceptional customer experiences. Join a dynamic team dedicated to making women feel beautiful and empowered through style.

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multi-tasking abilities.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports and manage payroll and supply budgets.

Skills

Retail Management

Customer Service

Communication Skills

Leadership Skills

Organizational Skills

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyzes sales reports and KPIs to determine business needs; collaborates with Store Manager to execute in-store business and sales strategies.
• Establishes and communicates clear expectations, holding team and self accountable for achieving brand, performance, and behavior standards.
• Manages payroll and supply budgets.
• Oversees operational activities such as scheduling, audits, inventory, opening/closing duties, timesheet review, payroll, and merchandise flow.
• Handles financial activities including cash handling, price changes, and merchandise transactions, ensuring accuracy and policy compliance.
• Ensures compliance with laws, loss prevention policies, and operating procedures; trains associates on controls.
• Manages inventory receipt, dispatch, replenishment, and physical inventories.
• Maintains visual presentation, organization, and facility standards.
• Develops a high-performance culture, motivating the sales team to meet goals.
• Trains and coaches team members on product knowledge and selling techniques.

Building High Performing Teams

• Motivates and inspires the team, modeling core values.
• Promotes inclusive, collaborative problem-solving.
• Communicates effectively to lead positive change.
• Seeks personal development and feedback to enhance leadership skills.

Customer Experience

• Models and promotes excellent personal service standards, offering a cohesive omni-channel experience.
• Uses sales techniques and product knowledge to assist customers.
• Resolves customer concerns promptly.
• Ensures efficient register operations and adherence to payment policies.
• Maintains ongoing customer communication through rewards programs and data collection.

Talent Management

• Assists in recruiting, hiring, and developing the team.
• Supports training programs and assesses performance.
• Addresses HR issues promptly and effectively.
• Recognizes and rewards outstanding employee performance.
• Ensures adherence to employment policies.

Qualifications:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Adaptability to technology
• Proven customer service and leadership skills
• Strong organizational and multi-tasking abilities
• Knowledge of store operations
• Ability to work flexible hours including nights, weekends, and holidays

Physical Requirements:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We are always accepting applications for top talent. You may apply at any time; some duties may vary by brand. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance.

3062 Mall of Georgia

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, pregnancy, gender identity, sexual orientation, military service, veteran status, or any other protected category.