Assistant Store Manager - New Ipswich, NH

TD Bank, N.A.; New Ipswich (NH); On-site; USD 41,000 - 61,000; Full time

Job summary

TD Bank Group in New Ipswich, NH, seeks an Assistant Store Manager to lead the day-to-day service, sales, and operations in a TD store. You will guide the team to deepen customer relationships through our model of convenience, advice, and personalized service, while ensuring compliance and performance targets.

The role requires a background in customer service or sales, with supervisory experience and knowledge of banking products.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years in customer-facing roles or sales.
• Supervisory or leadership experience preferred.
• Notary License preferred; active NMLS status required.

Responsibilities

• Lead a team to achieve service, sales, and operational goals.
• Deliver legendary customer service and build customer relationships.
• Coach staff, manage lead generation and referrals.

Skills

Leadership

Customer service

Sales skills

Communication

Education

Undergraduate degree or equivalent

Tools

Microsoft Office

Job description

Work Location: New Ipswich, New Hampshire, United States of America Hours: 40 Pay Details: $29.75 - $44.40 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.

Depth & Scope

Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals. Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines. Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity. Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations. Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience. Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment. Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution. Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations. Leads and coaches advisory team on advice giving strategies and overall product and services acumen. Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives. Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights. Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth. Actively participates in community events, promoting the TD Brand while servicing the needs of the community. Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization.

Education & Experience

Undergraduate degree or equivalent experience. 2+ years experience working with customers and or sales in any capacity or equivalent. Supervisory or leadership experience preferred. Demonstrated ability to provide Legendary Customer Service. Strong verbal and written communication skills. Sales and Operational Management skills. Ability to manage competing priorities. Previous consumer and residential lending experience preferred. Proficient in Microsoft Office. Knowledge of banking products and services preferred. Demonstrated organization, interpersonal, communication and decision-making skills. Shows proficiency with expense management. Notary License (Preferred). Must maintain an active registration status with NMLS upon hire (Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake.

Customer Accountabilities

Creates an environment where the team. Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions. Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth. Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform