Assistant Store Manager- Tulsa 2297

CNG Holdings, Inc.; Tulsa (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in financial services is seeking an Assistant Store Manager to join their team in Tulsa. This role is pivotal in delivering exceptional customer service and regulatory compliance while supporting the company’s mission to improve customers' financial situations. As a front-line ambassador, you will engage with customers, manage cash handling, and ensure a smooth operational flow. This is a fantastic opportunity to grow within a company that values inclusivity, accountability, and innovation. If you are passionate about helping others and thrive in a fast-paced environment, this position is perfect for you.

Qualifications

• 1+ year of experience in sales or customer service preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Serve and educate customers on product options.
• Handle cash and manage a cash drawer accurately.
• Comply with federal and state regulations.

Skills

Customer Service

Active Listening

Communication Skills

Microsoft Office

Education

High School Diploma or GED

Job description

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General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Job Description

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries related to questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls according to federal regulations, store procedures, and district or region expectations.
• Respond professionally and accurately to customers, explaining solutions and ensuring they feel supported and valued.
• Handle cash, including managing a cash drawer, counting deposits, transferring cash from safe, and other cash handling tasks; may include bank deposits or pickups.
• Balance individual batch receipts with store sales reports and resolve discrepancies.
• Perform customer verifications to validate information.
• Process transactions accurately following company policies, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations, company policies, and complete required trainings.
• Perform other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in sales, customer service, or cash handling preferred.
• Strong customer service, active listening, and communication skills.
• Proficient in Microsoft Office.
• Ability to multitask, prioritize, and work independently.
• Own reliable transportation, valid driver’s license, and insurance.
• Willingness to embrace core values: accountability, inclusiveness, transparency, and focus.

Physical Demands

• Call center/retail/office environment.
• Extensive cash handling.
• Extended phone and computer use.
• Long periods of standing.
• Ability to lift up to 50 lbs with accommodations.

Travel / Attendance

• Travel to stores within district using personal vehicle.
• Potential travel to neighboring districts, including overnight.
• Work scheduled shifts.

Why Choose CNG Holdings, Inc.

Headquartered in Cincinnati, Ohio, CNG is a respected leader in financial services, providing accessible financial products to improve customers’ financial situations. Our mission is to help and educate our customers, building long-term relationships. Our vision is to deliver innovative solutions for their financial needs.

We value inclusivity, transparency, accountability, and focus. We are committed to diversity and equal opportunity employment.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development