Assistant Store Manager - Store 861

Monro; Mayfield Heights (OH); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

401k eligibility immediately upon hire

Healthcare, Vision, and Dental for Full-time teammates

Employee Access Perks

Career Advancement Opportunities

Job summary

Monro in Mayfield Heights, Ohio, is seeking an Assistant Manager for a full-time role that includes key holder responsibilities. This position is pivotal in managing store operations, ensuring exceptional customer service, and achieving performance goals.

The ideal candidate should have a High School Diploma, at least two years of retail experience, strong communication skills, and the ability to motivate a team. Benefits include paid vacation, healthcare, and opportunities for career advancement.

Qualifications

• Minimum of two years retail experience or equivalent combination of education and experience.
• Ability to work flexible hours, including weekends and holidays.
• Must possess a current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

• Schedule guest appointments for efficient vehicle services and repairs.
• Help achieve sales goals by informing and recommending products.
• Assist technicians in conveying repair needs to guests.
• Ensure store cleanliness and adherence to Monro standards.
• Assist with inventory management, including tire and parts oversight.
• Understand and adhere to company policies and safety standards.

Skills

Retail experience

Communication skills

Team motivation

Problem solving

Education

High School Diploma or equivalent

Tools

ASE Certification

State Inspection License

Job description

The Assistant Manager role is a full‑time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Benefits

• Performance based incentives
• Paid vacation and holidays for Full‑Time Teammates
• Reimbursement for ASE Certifications
• 401k eligibility immediately upon hire
• Healthcare, Vision, and Dental for Full‑time teammates
• Employee Access Perks
• Career Advancement Opportunities

Responsibilities

• Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs.
• Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist technicians in conveying repair and service needs to guests. Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory. Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Assist in organizing the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Perform Store Manager functions as business needs dictate.
• Perform other duties as assigned and required by direct supervisor.

Qualifications

• High School Diploma or equivalent
• Minimum of two years retail experience, or the equivalent combination of education and experience.
• Ability to work flexible hours, days, evenings, weekends, and holidays.
• ASE certification and State Inspection License (where applicable) preferred.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Job Info

• Job Identification 5915
• Job Category Retail
• Posting Date 06/10/2026, 10:57 PM
• Job Schedule Full time
• Locations 6680 Mayfield Rd, Mayfield Heights, OH, 44124, US