ASSISTANT STORE MANAGER - Store 108

UDF; Wilmington (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

UDF seeks a motivated associate to deliver the Hi Five Guest Experience and support daily store operations in a fast-paced environment. You will greet guests warmly, assist with product preparation, and process transactions at the POS and gas console.

The role requires strong English communication, accuracy in cash handling, and the ability to lift and move items while maintaining clean and safe store conditions. This is a full-time, on-site position in Wilmington, OH.

Qualifications

• Excellent communication in English to interact with customers.
• Able to operate POS terminals and gas console.
• Ability to handle cash, checks, and cards accurately.
• Physical ability to lift 10 pounds and handle 21-pound package.
• Ability to work in cold temperatures to –30F for short periods.

Responsibilities

• Supervise Associates including coaching and training Shift Leaders.
• Support store administration tasks including ordering and weekly reports.
• Provide the Hi Five Guest Experience and greet guests.
• Prepare DipSide items and maintain dip cabinets.
• Operate POS system and gas console and process transactions.
• Stock shelves and ensure proper product rotation and dating.
• Maintain store cleanliness and safety.
• Complete time records and the Customer First Document.
• Assist with security and cash drop procedures.
• Perform other duties as assigned by Management.

Skills

Customer service

Coaching

Staff training

Interviewing

Cash handling

POS operation

Stock management

DipSide preparation

Gas sales

Cash drop procedures

Tools

POS terminal

Gas console

Cash register

Job description

Essential Functions:

• Managing other Associates: including assigning/monitoring performance of duties, coaching The Hi Five Guest Experience, and training of Shift Leaders and Guest Services Associates. Provides input to Store Manager for counseling/discipline of associates. Performs screening interviews with applicants.
• Store Administration: including ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Minimum Requirements:

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Notice:

The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).