ASSISTANT STORE MANAGER - Store 015

UDF; Olde West Chester (OH); On-site; USD 20,000 - 23,000; Full time

Job summary

UDF Assistant Manager position in Ohio is a full-time role overseeing guest service and daily store operations. You will lead associates, manage store procedures, and ensure high standards of service and compliance with policies.

The role requires coordinating with the Store Manager, handling cash and gas sales, and maintaining store conditions and safety. Must be able to work various shifts and train junior staff.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to operate store equipment including POS terminal and gas console.
• Ability to handle coins, currency, checks, credit transactions and make change.
• Ability to lift at least 10 pounds and move items into appropriate storage/display.
• Ability to tolerate cold temperatures (–30°F) for at least 2 minutes.
• Ability to work full-time schedule (37–40 hours) and potentially 1st/2nd/3rd shift.

Responsibilities

• Managing other associates: assign/monitor duties, coach The Hi Five Guest Experience, train Shift Leaders and Guest Services staff.
• Store administration: ordering, weekly delivery reports, product transfers, paperwork.
• Provide the Hi Five Guest Experience: greet guests warmly and ensure readiness and guest satisfaction.
• DipSide Guest Services: prepare shakes, sundaes, cones, drinks.
• Operate POS and gas console accurately; handle transactions and payments.
• Stock shelves, milk boxes, dip cabinets; maintain cleanliness and rotation of stock.
• Maintain store and parking lot safety, equipment temperatures, and overall conditions.
• Submit time records and relevant customer/service documents.
• Other duties as assigned by management.

Skills

Interpersonal skills

Coaching

Training

Customer service

Shift supervision

Tools

POS terminal

Gas Console

Job description

Position Title: Assistant Manager

Reports to: Store Manager

Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift

Pay Range: $14.75/hour - $16.75/hour

Position Description: The primary responsibility of an Assistant Manager is to ensure the delivery of outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), either personally or through other associates on duty during his or her shift. This includes both direct service to Guests as well as maintenance of excellent store conditions. The Assistant Manager ensures the safe and efficient operation of his or her shift while complying with all laws and regulations, and all company policies and requirements. Assistant Managers must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales.

Essential Functions:

• Managing other Associates: including assigning/monitoring performance of duties, coaching The Hi Five Guest Experience, and training of Shift Leaders and Guest Services Associates. Provides input to Store Manager for counseling/discipline of associates. Performs screening interviews with applicants.
• Store Administration: including ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Minimum Requirements:

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Notice:

The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).