ASSISTANT STORE MANAGER- Store 83

UDF; Cincinnati (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

UDF in Cincinnati, OH is seeking an Assistant Manager to support the Store Manager and lead the team. The role focuses on delivering The Hi Five Guest Experience, supervising staff during assigned shifts, and ensuring a safe, clean, and efficient operation of the store.

Responsibilities include coaching and screening applicants, handling store administration, managing guest services, operating POS and gas terminals, stocking merchandise, maintaining security, and reporting time records.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to supervise fellow associates and coach staff to deliver the guest experience.
• Ability to operate store equipment including POS and gas console and complete paperwork.
• Must be legally qualified under state laws to conduct alcohol and tobacco sales.

Responsibilities

• Managing other associates: assigning tasks, coaching the Hi Five Guest Experience, and training shift leaders.
• Store administration: ordering, weekly delivery reports, product transfers, and paperwork.
• Guest services: deliver the Hi Five experience, greet guests warmly, ensure readiness for customers.
• DipSide guest services: prepare shakes, ice cream, sundaes and related items.
• POS and gas console operation: process transactions and manage cash handling.
• Stocking merchandise: keep shelves, displays and cold cases replenished and presentable.
• Security: monitor store activity, prevent theft, follow cash handling procedures.
• Maintenance: keep store and parking lot clean and equipment functioning.
• Reporting: complete time records and required documentation.
• Other duties as assigned by management.

Skills

Customer service

Team leadership

Communication

Store operations

Tools

POS Terminal

Gas Console

Price Book

Job description

Position Title: Assistant Manager

Reports to: Store Manager

Schedule: Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift

Pay Range: $13.00/hour - $15.00/hour

Position Description: The primary responsibility of an Assistant Manager is to ensure the delivery of outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), either personally or through other associates on duty during his or her shift. This includes both direct service to Guests as well as maintenance of excellent store conditions. The Assistant Manager ensures the safe and efficient operation of his or her shift while complying with all laws and regulations, and all company policies and requirements. Assistant Managers must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales.

Essential Functions:

• Managing other Associates: including assigning/monitoring performance of duties, coaching The Hi Five Guest Experience, and training of Shift Leaders and Guest Services Associates. Provides input to Store Manager for counseling/discipline of associates. Performs screening interviews with applicants.
• Store Administration: including ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Minimum Requirements:

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Notice:

The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).