Assistant Store Manager - Specialty

The Home Depot; Ankeny (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading retail company as an Assistant Store Manager - Specialty, where you'll gain hands-on experience and training in retail management. This role focuses on enhancing customer service, overseeing merchandising departments, and developing leadership skills through a comprehensive training program.

Qualifications

• 1-3 years of experience in retail management.
• 3+ years of leadership experience preferred.

Responsibilities

• Supervise associates and drive customer service.
• Perform Opening and Closing MOD responsibilities.
• Participate in structured training covering retail management.

Skills

Customer Focus

Action Oriented

Collaborates

Drives Results

Resourcefulness

Education

High school diploma/GED

Bachelor's

Job description

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Position Purpose

Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation.

Key Responsibilities

1. Customer Experience (15%): Supervising associates in selling efforts, leading GET culture, and setting an example. Drive customer service and associate engagement; resolve customer concerns effectively and promptly.
2. Operations Management (10%): Perform Opening, Closing MOD, and other store focus responsibilities. Adhere to policies, procedures, and safety standards. Maintain process accuracy and mitigate shrink.
3. Safety (10%): Ensure safety and hazmat procedures are followed by self and associates.
4. Sales and Productivity (15%): Collaborate on merchandise placement, signing, inventory management, and store equipment operation. Support financial operations.
5. Training and Preparation (50%): Participate in structured training covering retail management aspects, including staffing, stock management, customer service, performance review, and disciplinary processes. Complete all training modules and assessments.

Additional Details

• Reports to: Store Manager
• Travel: Less than 5% overnight travel
• Physical Requirements: Standing, walking, lifting (8-20 pounds)
• Working Conditions: Indoor, infrequent unpleasant conditions
• Minimum Qualifications: 18+, authorized to work in the U.S.
• Preferred Qualifications: Cross-functional teamwork skills
• Education: High school diploma/GED required; Bachelor's preferred
• Experience: 1-3 years
• Leadership: 3+ years preferred
• Certifications: None required
• Competencies: Action Oriented, Collaborates, Customer Focus, Drives Results, Resourcefulness