Assistant Store Manager - South Coast Plaza

Isabel Marant; Costa Mesa (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager for its Costa Mesa location. In this dynamic role, you will support the Store Manager in daily operations and sales management, ensuring a high standard of customer service. You'll lead a motivated sales team, implement effective sales strategies, and maintain strong client relationships. This position offers a unique opportunity to thrive in a fast-paced luxury retail environment, where your contributions will directly impact the store's success. If you are passionate about fashion and customer service, this role is perfect for you.

Benefits

Medical

Dental

Vision

Employer Paid Life Insurance

401K

PTO Package

Pet Insurance

Clothing Allowance

Uniform Provided

Qualifications

• 2+ years of experience in Luxury Retail Management.
• Expertise in customer service and conflict resolution.

Responsibilities

• Oversee daily operations and sales targets with the Store Manager.
• Lead and motivate the sales team to achieve objectives.
• Cultivate strong client relationships and manage individual sales targets.

Skills

Luxury Retail Management

Customer Service

Sales Strategy Implementation

Conflict Resolution

Client Relationship Management

Multitasking

Detail Orientation

Job description

Assistant Store Manager - South Coast Plaza

Isabel Marant is looking for an Assistant Store Manager - South Coast Plaza in Costa Mesa, CA.
This local job opportunity with ID 3035425194 is live since 2025-01-14 16:42:59.

ISABEL MARANT

Having founded her label in ’94, Isabel Marant instantly became renowned for her pioneering and cosmopolitan spirit bringing self-affirmation and feel good effect to her dégaine.

Job Summary:

As the Assistant Store Manager at Isabel Marant's Costa Mesa location within the South Coast Plaza, you will play a pivotal role in supporting the Store Manager and boutique in all aspects of daily operations and sales management. From overseeing the sales team to maintaining client relationships and implementing sales strategies, you'll be instrumental in driving the store's success.

Responsibilities:

• Collaborate with the Store Manager to oversee daily operations including opening/closing procedures, meeting sales targets, generating weekly reports, and conducting team meetings.
• Assist in leading, motivating, and directing the sales team to achieve overall sales objectives.
• Partner with the Store Manager in recruiting, interviewing, onboarding, and retaining top talent.
• Participate in the recruitment and training of Sales Advisors.
• Develop and implement a CRM clienteling strategy in alignment with business goals, in collaboration with the Store Manager.
• Create and execute sales strategies, utilizing KPIs and growth initiatives across all product categories, while effectively communicating goals to the team and monitoring store performance.
• Cultivate and maintain strong client relationships, meeting individual sales targets and managing client books.
• Develop a stylist program to enhance consignment business.
• Handle customer complaints and after-sales issues with professionalism and efficiency.
• Conduct product knowledge training sessions for the team.
• Gather and relay product feedback from clients and team members.
• Assist in maintaining visual merchandising guidelines, leading VM rotations, and providing VM reporting.
• Uphold the brand's high standards of customer service and effectively communicate the brand's aesthetic.
• Adhere to and enforce brand procedures and policies at all times.

Requirements:

• 2+ years of experience in Luxury Retail Management at the supervisor and/or ASM level.
• Demonstrated expertise in customer service, including conflict resolution.
• Possess an established clientele book.
• Sales and customer service-oriented with a strong motivation to excel.
• Fashion-savvy with impeccable presentation and a pleasant personality.
• Ability to thrive in a fast-paced environment and multitask effectively.
• Detail-oriented and enthusiastic with a collaborative mindset.

Compensation:

Competitive hourly rate + quarterly bonus that is based on individual objective and store goal. Additional bonus of $250 per month per sales associate reaching their monthly individual targets.

Benefit Offering:

• Medical
• Dental
• Vision
• Employer Paid Life Insurance
• STD and Employer Sponsored Life Insurance
• 401K
• PTO Package (Vacation, Personal, Sick)
• Pet Insurance
• Clothing Allowance (2 semesters a year)
• Uniform upon guideline per season (2 semesters a year)

Isabel Marant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.