Assistant Store Manager (Seaport)

Gorjana; Boston (MA); On-site; USD 71,635,000 - 77,366,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Employee discount

Product perks

401(k) with match

Paid vacation

Paid sick time

Growth opportunities

Hourly wage $25–$27

Commission & bonuses

Job summary

Gorjana is hiring an Assistant Store Manager for our Seaport location in Boston. You will help drive store performance, train and lead the team, and ensure top-notch customer experiences while upholding Gorjana standards.

You will supervise daily operations, schedule staff, manage inventory, and coach team members to meet KPI goals and brand expectations. This role requires adaptability, strong communication, and a passion for our jewelry brand.

Qualifications

• At least one year experience in a retail leadership position.
• Ability to lift/move up to 50 lbs and be on feet for long shifts.
• Comfort with flexible hours including nights, weekends, and holidays.

Responsibilities

• Lead store performance and KPIs, acting as brand ambassador.
• Recruit, onboard, and develop store talent.
• Coach the team on customer experience and product knowledge.
• Manage daily store operations, scheduling, and inventory.

Skills

Retail leadership

Customer service

Team development

Job description

About The Role:

As the Assistant Store Manager, you are responsible for contributing to the store's performance including talent initiatives, operational execution, visual standards, and customer experience.

Assistant Store Manager

About The Role:

As the Assistant Store Manager, you are responsible for contributing to the store's performance including talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are individuals who are motivated, adaptable to change, coachable, and have a passion for our brand. This role is based out of our Seaport location.

Your Day to Day May Include:

Sales Leadership

• Support overall store performance and KPI's
• Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole
• Experienced in creating effective action plans to maintain or improve performance
• Knowledgeable in how to build new and repeat business through customer clienteling

Training + Development

• Support recruiting, onboarding, and developing both internal and external talent
• Effective in your communication style, and your messaging energizes and encourages others to want to work together
• Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust
• Capable of clearly communicating new initiatives and goals in a timely and effective manner

Customer Service

• Passionate about providing the best customer experience to purchasing and non-purchasing customers
• Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation
• Capable of leading and coaching through return policies, while also prioritizing the overall customer experience
• Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented
• Capable of leading execution of brand visual standards and updates

Operations:

• Capable of executing daily store operations in a timely and efficient manner
• Experienced in scheduling team members to the needs of the business and budget
• Experienced in managing store inventory with a high level of detail and organization per SOPs
• Willing and capable of leading opening / closing duties

You could be great for this role if:

• You are adaptable and easily manage change
• You are organized and have excellent time management skills
• You have an eye for spotting and recruiting talent
• You are motivated and results driven
• You are coachable and receive feedback
• You are passionate about the gorjana brand

Minimum requirements:

• At least one year experience in a retail leadership position
• Must be over the age of 18
• Ability to lift or move at least 50 lbs
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts
• Ability to work full time hours, with open availability

Perks:

• Medical, Vision, Dental and Life Insurance Benefits
• Generous employee discount and product perks program
• 401K and matching program* (waiting period applies)
• Paid Vacation and sick time
• Opportunities to grow with the brand and develop your skills
• Hourly wage starts from $25 - $27 per hour
• Commission and bonus opportunities

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.