Assistant Store Manager - Soma

Chico's; Glen Mills (Delaware County); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking retail company as an Assistant Store Manager, where you'll support the Store Manager in creating an exceptional customer experience. This dynamic role involves managing sales operations, fostering a high-performing team, and ensuring compliance with operational standards. If you have a passion for retail and a knack for leadership, this is your chance to grow in a supportive environment that values innovation and teamwork. Bring your skills to a place where you can thrive and make a real impact!

Qualifications

• 2+ years of retail management experience preferred.
• Strong communication and leadership skills are essential.
• Ability to adapt to technology and manage store operations.

Responsibilities

• Support the Store Manager in managing sales operations and customer experience.
• Motivate and train staff to achieve sales and productivity goals.
• Ensure compliance with operational procedures and laws.

Skills

Retail Management Experience

Customer Service Skills

Leadership Skills

Communication Skills

Organizational Skills

Multi-tasking Abilities

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales environment. This role involves managing sales operations, asset protection, and human resources functions to ensure an excellent customer experience and maximize profitability. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to identify business needs; collaborate with the Store Manager to execute sales strategies.
• Set clear expectations and hold the team accountable for achieving brand, performance, and behavior standards.
• Manage payroll and supply budgets.
• Oversee operational activities such as scheduling, inventory, opening/closing duties, and merchandise flow.
• Handle financial activities including cash handling, price changes, and register transactions.
• Ensure compliance with laws, loss prevention policies, and operational procedures; train associates accordingly.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation and store organization to reflect the brand.
• Motivate the sales team to meet sales and productivity goals.
• Train and coach staff on product knowledge and selling techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive and collaborative problem-solving.
• Communicate effectively to lead positive change.
• Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

• Promote and model MAPS principles for excellent service, ensuring a cohesive omni-channel experience.
• Use sales techniques and product knowledge to assist customers and recommend merchandise.
• Resolve customer concerns promptly.
• Ensure efficient register operations and adherence to payment policies.
• Maintain ongoing customer communication through loyalty programs and feedback.

Talent

• Assist in recruiting, hiring, and developing the store team.
• Support training initiatives and evaluate team performance.
• Address HR issues promptly in partnership with the Store Manager.
• Drive engagement through recognition and rewards.
• Ensure adherence to employment policies.

Qualifications:

• High School diploma or equivalent.
• Preferably 2+ years of retail management experience.
• Must be 18 or older.
• Excellent communication skills.
• Ability to adapt to technology.
• Proven customer service and leadership skills.
• Strong organizational and multi-tasking abilities.
• Knowledge of store operations and administrative tasks.
• Effective communication with customers and staff.
• Reliable attendance and flexible work schedule, including nights, weekends, and holidays.

Physical Requirements:

• Constant walking/standing (67-100%).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We welcome applications for top talent and provide accommodations for applicants with disabilities. Contact your local Store Manager for assistance during the application process.

5474 Shoppes at Brinton Lakes

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on any protected basis under federal, state, or local law.