Assistant Store Manager - Soma

Chico's; Collegeville (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dynamic Assistant Store Manager to enhance customer experience and drive sales. In this role, you will support the Store Manager in fostering a culture of excellence, managing operational activities, and developing a high-performing team. You will be instrumental in analyzing sales reports, implementing strategies, and ensuring compliance with policies. If you are passionate about retail and eager to lead a dedicated team in a vibrant environment, this opportunity is perfect for you.

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multitasking abilities are essential.

Responsibilities

• Support Store Manager in driving sales and managing store operations.
• Train and coach staff on product knowledge and sales techniques.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Adaptability

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales environment, aligning with our values and principles in all store operations, including sales, asset protection, and human resources, to ensure excellent customer experience and profitability. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to identify business needs; collaborate with Store Manager to implement sales strategies.
• Set clear expectations, hold team accountable for performance and behavior standards.
• Manage payroll and supply budgets.
• Oversee operational activities like scheduling, inventory, opening/closing duties, and merchandise flow.
• Handle financial activities including cash, pricing, and transactions accurately and in compliance with policies.
• Ensure legal and policy compliance; train associates on controls and procedures.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation and store facilities to reflect the brand image.
• Develop a high-performance team, motivating sales and productivity goals.
• Train and coach staff on product knowledge, sales techniques, and fulfillment.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive problem-solving and effective communication for positive change.
• Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

• Model and promote exceptional service standards and omni-channel experience.
• Utilize sales techniques, product knowledge, and customer engagement strategies.
• Resolve customer concerns promptly and effectively.
• Ensure efficient register operations and adherence to payment, return, and security policies.
• Maintain ongoing communication with customers through loyalty programs and feedback.

Talent Management

• Assist in recruiting, hiring, and developing a high-performing team.
• Support training programs and evaluate team performance.
• Address HR issues promptly in partnership with the Store Manager.
• Drive engagement through recognition and rewards.
• Ensure adherence to employment policies and practices.
• Perform other duties as assigned, noting that duties may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Adaptability to company technology
• Proven customer service and sales leadership skills
• Strong organizational and multitasking abilities
• Leadership, training, and team-building skills
• Knowledge of store operations and administration
• Effective communication with customers and staff
• Regular attendance and flexible schedule including nights, weekends, holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications for growth and will review your application for suitable openings. Accommodation requests are available for applicants with disabilities. Contact your local Store Manager for assistance.

5427 Providence Town Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category under law.